JO-202537: Client Management Officer - AU Part-time

This is a remote position.

Client Management Officer

Work Setup: Remote
Location: Philippines
Experience Level: 2-4 years experience

Job Description:

The Client Management Officer will serve as the primary point of contact for clients, ensuring seamless coordination and delivery of staffing services. This role involves managing client relationships, understanding hiring needs, and collaborating with internal recruitment teams to meet service expectations. The ideal candidate has experience in client-facing roles within staffing, recruitment, HR, or related industries, and is comfortable working independently in a remote setup.

Key Responsibilities:

·       Manage day-to-day communication with clients, addressing concerns, updates, and service requirements.

·       Gather and understand client hiring needs and ensure timely relay of information to recruiters and internal teams.

·       Coordinate with recruitment teams to track progress on job orders and ensure alignment with client expectations.

·       Maintain accurate documentation of client interactions, job orders, and updates.

·       Assist in resolving issues related to candidate submissions, interviews, and hiring activities.

·       Build and maintain long-term client relationships to support business retention and growth.

·       Prepare and deliver reports, updates, and performance summaries as needed.

·       Support process improvements to enhance client experience and operational efficiency.

Requirements

Benefits