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JO-202520: Customer Success Manager

KonnectHub

Role overview

Qualifications

  • Minimum of 3 years of experience in Customer Success, Account Management, Client Services, or a related role.
  • Background in SaaS, technology, or service-based companies is preferred.
  • Strong communication, relationship-building, and problem-solving skills.
  • Proficient with CRM platforms and customer engagement tools.

Responsibilities

  • Manage and strengthen day-to-day relationships with assigned clients, ensuring timely and effective support.
  • Oversee customer onboarding, ensuring clients understand the value, features, and best-use practices of the product or service.
  • Monitor customer health, usage data, and engagement trends to proactively address risks or areas for improvement.
  • Conduct regular business reviews, gather feedback, and recommend solutions to enhance customer outcomes.

Key facts

Hard skills

Customer Success Management Customer Relationship Management Account Management Software As A Service (SaaS) Customer Engagement

Other skills

  • Communication
  • Problem Solving
  • Relationship Building
  • Time Management

About the company

KonnectHub logo

KonnectHub

Company details

Links

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Job description

Work Setup: Remote 
Experience Level: Mid-Level (3+ years) 

Overview 
The Customer Success Manager is responsible for building strong client relationships, ensuring a smooth customer experience, and driving long-term satisfaction and retention. This role supports customers throughout their lifecycle, from onboarding to continued engagement, while identifying opportunities for improvement and growth. 

 

Key Responsibilities 

  • Manage and strengthen day-to-day relationships with assigned clients, ensuring timely and effective support. 
  • Oversee customer onboarding, ensuring clients understand the value, features, and best-use practices of the product or service. 
  • Monitor customer health, usage data, and engagement trends to proactively address risks or areas for improvement. 
  • Resolve customer inquiries or issues by coordinating with internal teams such as Product, Sales, and Support. 
  • Conduct regular business reviews, gather feedback, and recommend solutions to enhance customer outcomes. 
  • Identify upsell or expansion opportunities aligned with customer needs and business goals. 
  • Maintain accurate records of client interactions, progress, and action items in CRM tools. 
  • Develop and refine customer success processes and documentation as needed. 


Requirements

  • Minimum of 3 years of experience in Customer Success, Account Management, Client Services, or a related role. 
  • Background in SaaS, technology, or service-based companies is preferred. 
  • Strong communication, relationship-building, and problem-solving skills. 
  • Ability to interpret customer data and translate insights into action plans. 
  • Comfortable managing multiple accounts in a remote, fast-paced environment. 
  • Proficient with CRM platforms and customer engagement tools. 


Benefits

  • Permanent work from home  
  • An inclusive and supportive work environment.  
  • Competitive salary   
  • Opportunities for career growth and professional development.  
  • Supportive and collaborative team environment.  

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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