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This is a remote position.
Amazing Business Results is the most reviewed Zoho Premium Partner in the world, with more than 13 years of experience and over 2,000 successful Zoho implementations across multiple industries.
Our mission is to help organizations scale by building powerful, intelligent, and fully integrated business systems using the Zoho platform. From startups to enterprise organizations, we partner with companies worldwide to drive digital transformation, operational efficiency, and sustainable growth.
We pride ourselves on combining deep technical expertise with a strong client-first approach, ensuring that every implementation delivers measurable business impact.
We are looking for a highly experienced and client-focused Client Success Manager who will serve as the primary relationship owner for key client accounts while also acting as a bridge between business stakeholders and the technical delivery team.
This role requires someone who is comfortable working directly with clients, understanding their operational challenges, and translating those needs into clear technical requirements for developers and solution architects.
Experience with the Zoho ecosystem is a strong advantage, but the most important qualities for this role are strong client management skills, business analysis capability, and the ability to communicate effectively with both business leaders and technical teams.
The ideal candidate is someone who can guide clients strategically, ensure successful project execution, and maintain long-term partnerships.
Serve as the primary point of contact for assigned client accounts
Build strong, trusted relationships with client stakeholders and decision makers
Conduct regular meetings to review project progress, gather feedback, and identify new opportunities
Ensure clients receive proactive communication, updates, and support throughout the project lifecycle
Manage client expectations and maintain high levels of satisfaction
Lead discovery sessions to understand client business processes, operational challenges, and system requirements
Translate business needs into clear, structured requirements and technical specifications
Collaborate with clients to design scalable solutions using Zoho applications and integrations
Provide recommendations on process optimization, automation, and system architecture
Document workflows, system architecture, and proposed solutions
Work closely with developers, solution architects, and QA teams to ensure accurate project execution
Translate requirements into well-defined development tasks and project plans
Monitor project scope, timelines, milestones, and deliverables
Ensure development work aligns with both technical standards and client business goals
Coordinate testing, feedback cycles, and final deployment
Advise clients on best practices across the Zoho ecosystem, including but not limited to:
Support clients in maximizing the value of their Zoho investment through improved workflows and automation.
Create clear documentation including:
Ensure smooth communication between clients, internal teams, and leadership.
Support clients during testing, rollout, and system adoption
Assist with training sessions, user onboarding, and change management
Ensure successful implementation and long-term system usage.
Minimum 5 years of experience in one or more of the following areas:
Strong client-facing experience with the ability to confidently lead meetings and workshops
Ability to understand and map business processes to technology solutions
Experience coordinating work between clients and development teams
Excellent written and verbal communication skills
Strong organizational, planning, and project management abilities
Ability to translate complex technical concepts into clear business language
Experience working with CRM systems or SaaS platforms
Experience working with the Zoho ecosystem (CRM, Zoho One, Creator, Desk, Books, etc.)
Zoho certifications such as:
Experience with:
Background in solution architecture or systems consulting
Experience working in Agile or iterative project delivery environments
Opportunity to work with the most reviewed Zoho Premium Partner globally
Fully remote work environment with flexible collaboration
A highly experienced team of Zoho consultants and developers
Opportunities for Zoho certifications, specialization, and career growth
Exposure to high-impact projects across multiple industries
A culture focused on innovation, learning, and client success
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
Marcus Rivera
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