ITSM Platform Engineer

This is a remote position.

• Design and implement Jira Service Management projects including request types, workflows, queues, SLAs, and automation
  
• Build and optimise ITSM processes such as Incident, Service Request, Problem, Change, and Release
  
• Configure approval workflows and process models in Jira Service Management and Confluence
  
• Administer user permissions, project configurations, and app governance
  
• Maintain environments including development, testing, and production setups
  
• Implement automation rules and integrate with external systems via APIs or webhooks
  
• Support identity and access integrations with Azure AD / Entra ID and SSO
  
• Build and manage CMDB structures using Jira Assets
  
• Create dashboards and reports covering SLAs, backlog, trends, and KPIs
  
• Support audit, compliance, and documentation requirements
  
• Train and support internal users and stakeholders
  
• Provide second-level support for the Atlassian platform
  

Requirements

• Strong hands-on experience with Jira Service Management, Jira, and Confluence administration
  
• Proven experience implementing ITSM processes including Incident, Request, Problem, Change, and Release
  
• Good understanding of permission schemes, roles, and governance models
  
• Experience with automation and integrations using REST APIs or webhooks
  
• Strong understanding of structured, quality-driven process design
  
• Experience building and managing Confluence knowledge bases
  
• Strong communication skills and ability to translate business needs into technical solutions
  
• Fluent English
  

• Atlassian certifications such as ACP-420 or ACP-120
  
• Experience with Jira Assets or CMDB modelling and service mapping
  
• Familiarity with observability tools such as Opsgenie or Datadog
  
• Experience with identity integrations such as Azure AD / Entra ID, SCIM, or SAML
  
• Experience working in regulated or governance-heavy environments
  

Benefits

• Solid, competitive salary
  
• Work in a multinational environment on international projects
  
• Comprehensive healthcare
  
• Long-term B2B contract with a stable project pipeline
  
• Remote work model