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Lead, Technical Account Management (Travel, New Markets)

Role overview

Qualifications

  • At least five years in a b2b customer facing technical role
  • Three years as a people manager
  • Strong technical background in web development technologies and REST APIs
  • Bachelor’s degree in a related field or equivalent practical experience

Responsibilities

  • Coach, mentor and develop a team of Technical Account Managers (TAMs)
  • Work with Client Success to grow the network of merchants
  • Establish and track team OKRs and goals
  • Evaluate new hires on technical capabilities and provide guidance on integration solutions

Key facts

Other skills

  • People Management
  • Coaching
  • Troubleshooting (Problem Solving)
  • Relationship Building
  • Communication

About the company

Affirm logo

Affirm

Buy Now Pay Later (BNPL) & Consumer Credit

At Affirm, we’re using today’s technology to bring significant disruptive innovation to the financial industry. We focus on improving the lives of consumers by delivering simple, honest and transparent financial products. We have roles across a variety of teams, including engineering, product, finance, operations, revenue, marketing, people and more. A note to applicants: Fake job and recruiting scams are on the rise. Affirm will never ask you to pay any upfront fees or send you any checks to purchase equipment during any part of the recruiting process. Affirm only uses legitimate company email address domains (either “@affirm.com” or "@us.greenhouse-mail.io”) to communicate with candidates via email. We have roles across a variety of teams, including engineering, product, finance, operations, revenue, marketing, people and more. Affirm is also proud to be a remote-first company! Attracting great people starts by finding talent in different places. That's why we built remote work into the DNA of how we do business—but if an office space is more your style, we have offices in Chicago, New York City, Pittsburgh, San Francisco, and Toronto. Not to mention we have comprehensive and award-winning benefits that were made for you. Interested in learning more? Check out our careers page and apply today! Visit affirm.com/careers for more information. A note to applicants: Fake job and recruiting scams are on the rise. Affirm will never ask you to pay any upfront fees or send you any checks to purchase equipment during any part of the recruiting process. Affirm only uses legitimate company email address domains (either “@affirm.com” or "@us.greenhouse-mail.io”) to communicate with candidates via email.

Company details

Company typeLarge
IndustryBuy Now Pay Later (BNPL) & Consumer Credit
Company size1001 - 5000

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Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

In this role you will lead a team of our world class Technical Account Managers (TAMs), representing and supporting our SMB merchants. As the manager, you will oversee a talented team of TAMs who are responsible for the technical success of our SMB merchants post-sale. You will support and guide your team towards best practice solutions as they advise merchant developers, product teams, and key business partners throughout the entire lifecycle, from initial product integration through expansion and scale. This team is tasked with not only guiding their merchants to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Client Success, Product Management, Operations, and Merchant Care teams.


What you'll do

  • Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants.
  • Work closely with our Client Success counterparts to help our network of merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of Affirm’s expanding product suite post launch 
  • Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed 
  • Forecast the demand for TAMs and recruit as necessary
  • Technically, you will evaluate new hires on their technical capabilities, handle escalations from your own team, provide guidance to the TAMs on integration solutions, troubleshooting and optimization opportunities, and be seen as an expert by our customers
  • Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met

What we look for

  • At least five years in a b2b customer facing technical role and three years as a people manager.
  • A strong technical background in web development technologies and REST APIs, with a computer science degree or professional engineering experience.
  • A great relationship builder who has the ability to quickly build rapport with engineering customers.
  • A fantastic communicator, both when advocating for customers internally and advocating for Affirm externally.
  • Bonus: Experience providing solutions to e-commerce or in-store retailers.
  • This position requires either equivalent practical experience or a Bachelor’s degree in a related field
 

Pay Grade - L
Equity Grade - 6 

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $165,000 - $225,000
USA base pay range (all other U.S. states) per year: $146,000 - $206,000

#LI-Remote 

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: 

  • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents 
  • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
  • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
  • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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