Logo for Radformation

QuickCode Clinical Success Manager

Radformation

Role overview

Qualifications

  • Minimum 2 years of clinical experience in radiation oncology and medical coding
  • Minimum 2 years of experience with ARIA and/or MOSAIQ OIS
  • AMAC ROCC certified or equivalent
  • Strong critical thinking skills

Responsibilities

  • Work with the sales team to demonstrate Radformation’s QuickCode automated billing QA software to prospective customers
  • Evaluate clinical workflows to guide QuickCode configuration to improve efficiency
  • Drive customer adoption through implementation and training, establishing sustainable QuickCode workflows
  • Troubleshoot customer issues, which could include configuration, documentation, coding, or software errors, independently or with the help of the programming team

Key facts

Hard skills

Medical Coding Radiation Oncology Presentation Training Organizational Structure

Other skills

  • Customer Service
  • Critical Thinking
  • Training And Development
  • Communication
  • Problem Solving
  • Multitasking

About the company

Radformation logo

Radformation

Digital Health & Health Tech

From planning and documentation to billing and beyond, Radformation's user-friendly, FDA-cleared tools seamlessly integrate into your workflow to increase quality and efficiency in all stages of the treatment planning process. ClearCheck, our automated plan check and documentation software, ensures the highest quality treatment plans and helps clinics save time with 80+ plan checks and instant documentation. ClearCalc, our independent calculation software, efficiently validates plan accuracy, providing instant dose validation of photon, brachytherapy, and electron plans. EZFluence automatically generates high-quality 3D plans in just one click—for any beam arrangement and any treatment site from head to toe. AutoContour, our fast and accurate automated AI contouring software, automatically segments 50 of the most commonly delineated clinical structures in seconds. ChartCheck, our treatment evaluation software, actively monitors patient data in real-time to ensure safety for ongoing treatments. QuickCode billing QA software instantly evaluates charges, automatically catching missed or incorrect codes and ensuring appropriate compensation. Save time and resources while increasing quality and safety with Radformation.

Company details

Company typeSME
IndustryDigital Health & Health Tech
Company size51 - 200

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

About Radformation

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable the design of optimal treatments for patients.Our software focuses on three key areas:
  • Time savings through automation
  • Error reduction through automated systems
  • Increased quality care through advanced algorithms and workflows
We are a fully remote, mission-driven team united by a shared goal: to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient’s treatment quality depends on where they live.

Why this role matters

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable them to design the optimal treatment for their patients.

Radformation’s QuickCode automated billing QA software compares every charge captured in ARIA and MOSAIQ OIS with smart templates that can review Eclipse TPS plan details, appointments, documents, and account numbers.  QuickCode brings automation to billing QA that is customizable to individual clinics’ needs and user-friendly enough for all members of the radiation oncology team to use proactively.  QuickCode bridges the knowledge gap between the clinical team and the billing team.  

We are looking for a highly motivated individual who has a passion for radiation oncology billing and enjoys a fast-paced environment.  The full-time QuickCode Clinical Success Manager will bring their upbeat personality to this role to give presentations to clinics, solve problems on the fly with customers, and proactively call clinics to check in and hear feedback.   The QuickCode Clinical Success Manager will help mentor clinics as they join the Radformation community to assist them in establishing the most efficient billing QA workflow and increase standardization.   As the  QuickCode Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into redefining how to check for appropriate billing.  With your clinical coding background, you will be able to teach and improve efficiency in Radiation Oncology clinics throughout the country.


Responsibilities Include:
  • Work with the sales team to demonstrate Radformation’s QuickCode automated billing QA software to prospective customers 
  • Evaluate clinical workflows to guide QuickCode configuration to improve efficiency
  • Drive customer adoption through implementation and training, establishing sustainable QuickCode workflows
  • Troubleshoot customer issues, which could include configuration, documentation, coding, or software errors, independently  or with the help of the programming team
  • Proactively check in with current customers to hear feedback and share new features
  • Host webinars to answer clinics’ questions and highlight features
  • Test new versions and provide clinical feedback on the software to aid in development and quality assurance
  • Develop training materials to distribute to clinics
  • Research new coding guidelines and stay current as updates are released

    • Required Education and Experience:
  • Minimum 2 years of clinical experience in radiation oncology and medical coding
  • Minimum 2 years of experience with ARIA and/or MOSAIQ OIS
  • AMAC ROCC certified or equivalent
  • Strong critical thinking skills
  • Exceptional presentation skills
  • Positive attitude and a passion for excellence in patient care

    • Preferred Experience:
  • 5 years of clinical experience in radiation oncology and medical coding
  • 5 years of experience with ARIA and/or MOSAIQ OIS
  • Customer service experience

    • Abilities
  • Enthusiastic about learning new technologies and sharing them with the healthcare community
  • Thrives with a busy schedule and constant learning environment
  • Excels at multitasking and managing multiple projects simultaneously
  • Enjoys listening to clinics’ needs and developing relationships with clinical leaders
  • Master of coding and radiation oncology clinical workflow
  • Ability to maintain a positive attitude in a fast-paced and ever-changing work environment
  • Strong organizational skills and ability to work independently
  • Highly motivated to help clinicians improve their workflow
  • Excellent communication skills, both written and oral
  • Non-judgmental personality and welcoming of ideas and feedback

    • Benefits & Perks — What Makes Us RAD

    We care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer. 

    For US teammates (via TriNet):

    Health & Wellness

    • Multiple high-quality medical plan options with substantial employer contributions toward premiums, often covering the full cost depending on the plan selected.
    • Health coverage starting on day one
    • Short-term and long-term disability and supplementary life insurance

    Financial & Professional Growth

    • 401(k) with employer match vested immediately
    • Annual reimbursement for professional memberships
    • Conference attendance and continued learning opportunities

    Work-Life Balance & Perks

    • Self-managed PTO and 10 paid holidays
    • Monthly internet stipend
    • Company-issued laptop and one-time home office setup stipend
    • Fully remote work environment with virtual events and yearly retreats, because we like to have fun while doing work that matters

    For global teammates (via Deel):

    At Radformation, we want every team member to feel supported, no matter where they live. For teammates outside the US, we provide benefits that align with local laws and standards, working with our Employer of Record (EOR) partners to ensure fairness and equity. This means your benefits package will be locally compliant, competitive, and designed to support your health, financial security, and work-life balance.

    Our Commitment to Diversity 

    Cancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees. 

    Agency & Candidate Safety Notice

    Radformation does not accept unsolicited resumes from agencies without a signed agreement in place. We do not partner with third-party recruiters unless explicitly stated. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact careers@radformation.com.

    AI & Hiring Integrity

    At Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you, your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This helps ensure a fair process for everyone and allows us to see your authentic work. Using such tools during the process may affect your candidacy.

    Apply once. Then go straight to the hiring manager.

    After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
    ·

    Customer Success Manager (CSM) Related jobs

    Other jobs at Radformation

    Premium

    Reach out to the hiring manager directly.

    Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

    • Full match report with fit score and gaps
    • Career diagnostics on how recruiters read you
    • Curated company matches and warm intros
    • 48h early access to new roles

    Cancel anytime.