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Our client is commercial property restoration company serving property managers, building engineers, general contractors, and facility managers across the Phoenix and Tucson markets. We specialize in water damage restoration, mold remediation, asbestos abatement, biohazard cleanup, and fire and smoke damage restoration — delivering 24/7/365 emergency response with exceptional speed and remarkable service. We are client-first in everything we do, and we build our reputation one job at a time.
We move fast. Our clients are dealing with emergencies and they count on us to respond and execute quickly. The same expectation applies internally — we need a Project Coordinator who operates at that same pace.
This is not a role for someone who moves slowly, needs things explained twice, or waits to be told what to do next. We need a superstar — someone who is fast, precise, detail-obsessed, and driven to keep multiple projects moving at the same time without dropping anything.
You will be coordinating active jobs, managing data in spreadsheets and our job management system (Alby), communicating directly with clients, and making a solid calls throughout the day. Your English needs to be sharp — both written and spoken — because you are representing the company on every interaction. If you are the kind of person who thrives under pressure, takes pride in speed and accuracy, and refuses to let things sit unresolved, keep reading.
• Manage and track multiple active restoration and construction jobs simultaneously in Alby, our job management system
• Keep all job data current, accurate, and organized across spreadsheets and Alby at all times — this system is the backbone of operations and it must be maintained with precision
• Monitor job progress, identify what is behind schedule, and take action to keep things moving without being asked
• Coordinate with internal teams and field crews to ensure job milestones are being hit and any delays are communicated and addressed immediately
• Build, maintain, and manage detailed job-level spreadsheets using Microsoft Excel — this is a heavy Excel role
• Audit your own work for accuracy before it goes anywhere — errors slow everyone down and we do not have time for rework
• Make a solid volume of outbound calls to clients, field personnel, and insurance companies to provide job updates, gather information, confirm scheduling, and resolve open items
• Handle inbound client inquiries professionally and with urgency — our clients are dealing with property emergencies and they need fast, clear answers
• Follow up relentlessly on anything outstanding — if a client has not responded, you call again
• Communicate in writing via email with the same speed, clarity, and professionalism as on the phone
• Strong verbal and written English is non-negotiable — you are the voice of the company on many of these calls
• Work confidently and efficiently across the full Microsoft Office Suite — Word, Excel, Outlook, and Teams are daily tools
• Produce documentation, reports, and correspondence that are clean, accurate, and professional
• Manage a high volume of concurrent jobs, calls, emails, and data tasks without losing accuracy or speed
• Prioritize aggressively — you know what is on fire and what can wait, and you act accordingly
• Flag issues the moment they surface so the team can respond before a small problem becomes a big one
• 3 or more years of project coordination experience in the construction, restoration, or a closely related field — this is a hard requirement
• Advanced Microsoft Excel proficiency — you build and maintain complex spreadsheets confidently and accurately
• Full Microsoft Office Suite proficiency — Word, Outlook, and Teams are part of the daily workflow
• Experience using job management or project tracking software — Alby training will be provided, but you must be able to pick up new systems fast
• Excellent English communication skills, written and spoken — you will be on the phone with commercial clients regularly and you need to represent the company at a high level
• Speed and accuracy — both matter and we will not accept one without the other
• Proven ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment
• A self-starter mentality — you identify what needs to happen and you do it, without waiting to be directed
• You are slow to respond to emails or messages
• You need detailed instructions before taking action on something routine
• You make errors in spreadsheet data and do not catch them yourself
• You are uncomfortable making a high volume of client calls
• You struggle to manage more than a few things at once
• Pressure slows you down instead of sharpening your focus
• You open Alby first thing and immediately know what needs attention today — without anyone telling you
• Your Excel files are clean, current, and accurate — every time
• Clients feel like they are being taken care of when they talk to you — you are clear, fast, and confident
• You are three steps ahead — you are already working on what is coming up before it arrives
• Speed is your standard, not your goal — you are always moving at that pace
To start the process, please complete this assessment below. Should you qualify, a member of our recruitment team will be in touch:: https://assessment.aptiveindex.com/s/MbVVaOLevwtJ
Requirements
This is a full time role
The rate starts at $8/hr depending on experience
100% Remote
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