Conversational Chat Bot Designer - Remote Job

This is a remote position.

• Create a virtual Chat Bot agent
  
• Solve customer challenges using Voice/Text UI that enables the ability to deliver personalized and contextual information in real-time
  
• Design end-to-end conversational interactions, including what can go wrong, and how
  
• Develop mockups, flows, redlining and all other creative prototyping related items
  
• Work closely with support team to assess use cases - including the context, the topics, and the types of user questions
  
• Work on multiple projects simultaneously, feel comfortable dealing with multiple stakeholders, and be able to think strategically when reviewing design work and providing feedback and guidance
  
• Champion a user-first approach and conduct thorough client and user research
  

Requirements

• Bonus points for experience in Journalism, Communication, English Literature, Creative Writing, Technical Writing, or related fields
  
• Experience in Conversation Design
  
• Writing experience (digital content design, UX writing, and/or content strategy) with attention to detail and the ability to work on multiple projects at once
  
• Excellent written and verbal communication skills
  
• Proven track record of defining, socializing, testing, iterating on, and delivering outstanding digital experiences
  
• Experience writing for social and new media
  
• Ability to work fast and meet deadlines
  
• Ability to learn new systems quickly and effectively
  
• Ability to quickly analyze complex systems and solve problems
  
• A true team player - willing to be part of a team of Conversation Designers who work remotely around the world
  
• Experience explaining ideas visually such as using content flows, mockups, or prototypes
  
• Knowledge in human-machine interactions - advantage
  
• Previously published at least one Virtual Agent - big advantage
  

Benefits

• Opportunity to be a part of a dynamic growth focused tech startup
  
• Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
  
• Opportunity to work closely with serial tech entrepreneurs from Silicon Valley
  
• Fun loving environment and caring team mates and inclusive culture of the company