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Expertise with GlobalProtect Linux agents (6.2.x / 6.3.x)
Ability to troubleshoot agent installation, connectivity, routing, and tunnel issues on Linux
Understanding of Prisma Access agent behaviour and integration
Strong hands-on experience troubleshooting across multiple Linux distros (Ubuntu, Fedora, RHEL, Rocky, CentOS, Debian, Mint, Arch, NixOS)
Ability to diagnose:
systemd services
certificates & trust stores
DNS issues
NetworkManager
kernel/module dependencies
firewall rules (iptables / nftables)
Ability to support headless and GUI Linux environments
Experience with FIDO2 authentication
Experience integrating Entra ID (Azure AD) with Linux endpoints
Experience with Silverfort for headless Linux authentication
Strong understanding of certificate-based authentication
Strong debugging ability with:
TLS & certificate chains
DNS & routing
SSL/GRE/IPSec VPN behaviours on Linux
Tunnel interfaces (gp0, tun0, etc.)
GlobalProtect & system logs
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