Senior CS & Operations

Job Highlights:

• Budget: 3.000 - 5.000 MYR (Including all the tax, EPF, Socso)
• Must-have: experience with eCommerce management and professional in Mandarin, Cantonese
• Work type: Remote Fulltime 100% (So you can still stay in Malaysia and work remotely with the engineering team in Hongkong)
• Need to follow Hongkong Public holiday

AM role

• Manage day-to-day operations and performance of seller accounts on LAZADA and Shopee.

• Plan and execute campaigns in collaboration with marketing, affiliates, and influencers.

• Track and analyze data to optimize store performance and improve KPIs.

• Communicate with platform representatives and partners for account-related matters.

Operation and CS role

• Provide live chat support for LAZADA and Shopee platforms.
• Contribute to the growth of our global e-Commerce business through collaborations, affiliates, and influencers.
• Analyze data and optimize performance for better results.
• Key Responsibilities:
• Respond promptly and professionally to customer inquiries via live chat on LAZADA and Shopee.
• Ensure shift coverage for live chat support from Monday to Friday (9 AM6 PM) and Weekends (10 AM7 PM).
• Collaborate with internal teams to enhance customer experience.
• Assist in identifying and engaging with affiliates, influencers, and brands for promotional opportunities.
• Analyze customer interactions and report findings to improve overall performance.

Requirements:

• Diploma or Degree in eCommerce, Business, Marketing, or a related discipline.
• At least 3-4 years of experience in e-Commerce or digital marketing.
• Prior knowledge of LAZADA and Shopee platform operations is preferred.
• Strong communication and interpersonal skills with proficiency in English and Chinese.
• Self-motivated, detail-oriented, and a team player.