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Remote Customer Service Representative

Role overview

Qualifications

  • High school diploma
  • Proven prior experience in supporting customer success (phone or in person)
  • Excellent written and verbal communication skills
  • Ability to address complaints and problems with effective solutions and a positive attitude

Responsibilities

  • Manage customer communications - Respond to inbound calls and emails to answer customer questions, requests and issues.
  • Advise on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customer interactions in internal system for cross-functional knowledge and relationship development.

Key facts

Other skills

  • Customer Service
  • Communication
  • Problem Solving
  • Time Management

About the company

WORKOO.NET logo

WORKOO.NET

Staffing & Recruiting

WORKOO.NET: HR OTHERWISE ... Workoo is a human resources exhibition platform, a saas designed for the easy enhancement of skills of all kinds. Only the essenciel is displayed, it is not a social network. People pay $1 a year to be professionally exposed worldwide. THE PROBLEM THAT GENERATES THE IDEA: AN INCOMPLETE PROCESS... Information is the only weapon of economic wars of this time, and more importantly the enhancement of information. Workoo is now the leader of a sector Bitterly behind the technological advance of the world, which of course is expensive for humanity. Very often hired under an instant need, the staff is recruited on the basis of somes few elements, while it is still sorely lacking informations about their real abilities. Too late often when we get there, we do with and we adapt. But it's not at the post to adapt to the incompetences of the person, it's up to the person to be adaptable to the job. Thus, the profiles genuinely correspondents are referred to sectors that are inappropriate to their skills and abilities by, and the vicious circle begins again. AN EFFICIENT SOLUTION: HR OTHERWISE ... For humanity we have totally redesigned the model of direct recruitment, since the best way to predict future is to create it. We started on the basis of real information necessary for the development of a skill, what does it matter at what level it is? We have a set, which effectively responds to all fields of view that leads to a recruitment of profiles corresponding for the success of all.

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size51 - 200

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Job description

We are looking for a customer service representative to join our team for our remote work. This person will drive customer satisfaction by answering questions, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high quality service in every customer interaction.

Responsibilities:

Manage customer communications - Respond to inbound calls and emails to answer customer questions, requests and issues.

Advise on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.

Maintain product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

Track interactions in CRM - Record customer interactions in internal system for cross-functional knowledge and relationship development.

Requirements:

High school diploma

Computer

Headset

Proven prior experience in supporting customer success (phone or in person).

Excellent written and verbal communication skills

Ability to address complaints and problems with effective solutions and a positive attitude

Passion for delighting customers with service that goes above and beyond expectations

Excellent time management and prioritization skills

Strong time management skills

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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