Advisory Market Senior Account Implementation Manager

The Advisory Market Sr Account Implementation Manager, primarily handles complex and large group implementations, providing overall coordination and support to employers and brokers during the onboarding and set-up of customer’s new benefit plans/policies. This includes owning the implementation timeline, gathering required information, ensuring accurate data entry into systems, as well as coordinating with other departments to ensure a smooth transition for the new customer/policy.

You will

• Lead high-visibility and complex implementations, including PEO arrangements, 2,000+ life groups, and high-profile broker or customer relationships, while owning the overall implementation experience from finalist meeting through transition to service.
• Serve as the primary implementation leader and single point of contact for customers, brokers, and internal partners, ensuring clear communication, timely issue resolution, and a smooth handoff to service teams at the end of implementation.
• Lead consultative conversations with customers, brokers, and internal partners to identify needs, clarify expectations, recommend solutions, and guide decisions that support successful plan administration and customer outcomes.
• Evaluate complex customer requirements and translate them into documented implementation plans that align product capabilities, administrative set-up, enrollment needs, billing readiness, and service expectations.
• Develop, communicate, maintain, and manage detailed implementation project plans, driving milestone accountability across internal and external partners to ensure deadlines, effective dates, and customer commitments are met.
• Proactively identify implementation risks, barriers, and escalations; use sound judgment to resolve issues, influence decisions, and protect the customer and broker experience.
• Maintain strong knowledge of Guardian group products, including Life, Disability, Absence, State Paid Leave programs, Supplemental Health, Dental, Vision, processes, and system capabilities to educate customers and advise on service capabilities.
• Drive the timely collection and validation of implementation information, enrollment data, and administrative requirements to support claims readiness, accurate first billing, and successful plan set-up by the agreed upon effective date.
• Coordinate and influence cross-functional partners, including Data Exchange, Ben Admin partners, Enrollment Technology Consultants, Sales, Client Management, Case Set-Up, Billing, and Enrollment teams, to ensure systems, vendor platforms, and administrative processes are set up accurately and on time.
• Identify opportunities to improve implementation processes, share best practices, and contribute to solutions that enhance operational efficiency, customer satisfaction, and the overall implementation experience.
• Serve as a peer leader by mentoring team members, supporting training, and providing guidance on complex implementation scenarios, escalations, and consultative customer conversations.
• Contribute to and, when appropriate, lead department or strategic initiatives that support implementation transformation, customer experience, process improvement, and broader business priorities.

You have

• 7-+ years of experience in the group insurance industry; implementation or client management experience preferred.
• Experience managing complex implementations for employer groups with 2000+ employees.
• Knowledge and experience with FMLA and PEO implementations.
• Knowledge of Benefit Administration platforms and data exchange formats.
• Project management skills.
• Excellent written and verbal communication skills.
• The ability to work independently and make decisions.
• The aptitude to promote consumer centric decision making and the ability to lead and adopt change.
• Bachelor’s Degree preferred or equivalent work experience in business, operations, or related field.

Location
This is a mobile (remote) position.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com.

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.