Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Job Title
SAP PP Consultant – Production Support (P1/P2 Tickets)
Experience: 6–8 Years
Job Summary
We are looking for an experienced SAP PP Consultant to provide production support for critical manufacturing and planning operations, with a strong focus on handling P1 and P2 priority incidents. The role requires deep functional expertise in SAP Production Planning (PP), strong troubleshooting capability, and the ability to resolve business-critical issues within SLA timelines.
The consultant will work closely with business users, cross-functional teams, and technical teams to ensure stability and continuity of production planning, execution, and related integrated business processes.
Key Responsibilities
Production Support
- Handle P1 and P2 priority tickets related to SAP PP and ensure timely resolution within defined SLA/KPI targets.
- Analyze production issues, assess business impact, and drive immediate corrective actions.
- Perform root cause analysis (RCA) for recurring issues and recommend preventive solutions.
- Coordinate with ABAP, BASIS, MM, QM, SD, PM, and integration teams for end-to-end issue resolution.
- Provide regular updates to stakeholders during critical incident handling and support escalations as needed.
SAP PP Functional Support
- Provide support for core SAP PP processes, including:
- Material Requirements Planning (MRP)
- Production Orders
- Planned Orders
- Demand Management
- Capacity Planning
- Bill of Materials (BOM)
- Work Centers
- Routings
- Production Scheduling
- Backflush and Confirmation processes
- Troubleshoot and resolve issues affecting production planning and shop floor execution.
- Support master data related to manufacturing processes and planning accuracy.
Required Skills
- 6–8 years of experience in SAP PP functional consulting/support
- Strong experience in production support and handling P1/P2 tickets
- Strong knowledge of SAP PP processes, including:
- MRP
- Production Orders
- Planned Orders
- BOM
- Work Centers
- Routings
- Capacity Planning
- Shop Floor Execution
- Hands-on experience in issue analysis, troubleshooting, and functional testing
- Strong understanding of manufacturing and production planning business processes
- Good knowledge of cross-functional integration with MM, QM, SD, and FI/CO
- Experience with ticketing tools such as ServiceNow, Jira, or Remedy
Preferred Skills
- Experience in SAP S/4HANA PP support environment
- Exposure to PP-PI or process manufacturing environments
- Familiarity with Fiori apps related to production planning
- Understanding of batch management and production reporting
- Knowledge of ITIL support processes
Education
- Bachelor’s degree in Engineering, Manufacturing, Supply Chain, Information Technology, or related discipline
Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!
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