Renewal Account Manager- Digital Experience (DX)

In this role, you will:

• Own and manage a portfolio of software maintenance and subscription renewal opportunities.
• Drive retention, expansion, upsell and cross-sell revenue while consistently achieving or exceeding quota.
• Build trusted relationships with customers, partners, and key decision-makers to maximize customer value and long-term retention.
• Collaborate with Sales, Customer Success, Finance, Legal, and other internal teams to successfully execute renewal strategies.
• Maintain accurate forecasts, opportunity records, and contract data within CRM systems.
• Share best practices and act as a resource for teammates by helping improve team performance and renewal outcomes.

• 1-3+ years of experience in software renewals, account management, inside sales, customer retention, or a similar quota-carrying role.
• Proven track record of achieving or exceeding revenue targets.
• Experience managing customer relationships and negotiating commercial agreements.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience using CRM platforms and Microsoft Office tools.

Additionally, it would be beneficial if you have:

• Experience with SaaS, software maintenance, or subscription-based business models.
• Experience identifying and closing upsell and cross-sell opportunities.
• Experience partnering with direct sales teams on strategic customer accounts.
• Bachelor's degree or equivalent professional experience.

If this sounds like you and fits your experience and career goals, we’d be happy to chat.   

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:  

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.