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Technical Customer Engineer II

Role overview

Responsibilities

  • Provide technical support and expertise to the sales team and customers during the sales process
  • Answer questions about a single product or a product line
  • Provide in-depth demonstration of the products
  • Assist customers with maximizing the benefits from the products they bought

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Problem Solving

About the company

Nordson Corporation logo

Nordson Corporation

Industrial Machinery Manufacturing

Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Β  Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. Β  At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization.

Company details

Company typeLarge
IndustryIndustrial Machinery Manufacturing
Company size5001 - 10000

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Job description

Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.

same as current technical customer service engineers

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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