Why Hershey:
At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.
Job Location
Hershey, PA (Remote), Onsite/Hybrid preferred.
Job Overview
As the Senior Manager, Business Operations & Strategy at Hershey, you will serve as a pivotal leader within the organization, directly contributing to shaping and executing the company’s highest priority enterprise initiatives. This role requires a strategic thinker and problem solver who excels at dissecting complex business challenges and crafting pragmatic, data-driven solutions that resonate across departments.
You will collaborate extensively with diverse business functions to develop and refine strategies that are actionable and aligned with Hershey’s overarching goals. Your responsibilities will encompass shaping problem statements, outlining comprehensive workplans, and steering efforts through from concept formulation to final delivery and review. In doing so, you will ensure that solutions provide tangible value and measurable improvements in performance.
This position demands excellent communication skills, an ability to influence at all levels, and a hands-on approach to leadership. You will mobilize cross-enterprise teams, manage interdependencies, and nurture alignment among stakeholders to facilitate cohesive decision-making and maximize operational efficiency. Working within a dynamic and interconnected environment, you will measure success not only by initiative outcomes but also by your impact on enterprise-wide collaboration and strategic alignment.
This role offers an exceptional opportunity to drive meaningful change within a renowned organization, contributing to business growth and innovation while advancing your professional development in a highly visible leadership capacity.
Accountabilities
Key Responsibilities and Deliverables
- Design and implement practical, cross-functional strategies that identify root causes of business challenges and deliver quantifiable outcomes across the enterprise.
- Break down complex, multi-dimensional enterprise problems into clear, structured problem definitions, detailed workplans, and decision-making frameworks that guide effective resolution.
- Own the complete project lifecycle from initial planning and scoping through implementation and evaluation, ensuring objectives are met on time and within scope.
- Engage and influence senior leadership and key stakeholders with concise insights, evidence-based recommendations, and collaborative decision facilitation.
- Coordinate and integrate efforts across multiple teams and initiatives, managing interdependencies to ensure alignment and seamless execution.
Additional Scope Considerations
- Operate effectively within a complex, interconnected enterprise environment, aligning priorities and dependencies to foster a unified approach to delivery.
- Drive consensus and enterprise-wide alignment by simplifying complexity into actionable direction and coordinated execution plans.
- Enhance overall organizational effectiveness by linking strategic initiatives, resource allocation, and decision-making processes to optimize execution and outcomes.
Minimum Education & Requirements
Knowledge, Skills & Abilities
- Exceptional analytical and problem-solving skills with a proven ability to navigate ambiguous and complex business situations.
- Demonstrated leadership in managing full lifecycle projects across multiple business functions, ensuring accountability and delivery excellence.
- Strong executive presence, including the ability to communicate with clarity and influence decision-making at senior levels.
- Experience translating strategic vision into detailed plans with measurable objectives and successful execution.
- Proven capability to operate in highly matrixed, interdependent, and enterprise-scale organizations.
Experience & Education
- Bachelor’s degree required; MBA or equivalent advanced degree preferred (Business, Engineering, Finance, Supply Chain, or related field)
- At least 8-12 years of progressive experience in management consulting, business operations, enterprise strategy, or leadership of large-scale, cross-functional programs, preferably within consumer packaged goods (CPG) or similarly complex sectors.
- Preferably has worked at premier consulting firms (such as MBB or Big 4), or possesses equivalent experience gained in demanding, problem-solving roles that require strategic agility and operational rigor.
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The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.
You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.
To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.
