Role overview

Qualifications

11+ years progressive experience and demonstrated success/knowledge
6+ years managing and developing multi-discipline teams, preferably with international reach across multiple service types
5+ years of specialized/industry experience and project management experience
Bachelor’s degree, Master’s degree preferred

Responsibilities

Manage workflow and quality of work performed by Service Managers with consultation from the Region General Manager
Manage sales and financial responsibilities including inventory analysis, accounts receivable, invoice review, and operating plan targets
Establish and manage key performance indicators to ensure business objectives are met
Negotiate service agreements with clients in accordance with the DOA

Key facts

Remote from: Egypt
Full time
Customer Service Director
English

Hard skills

Project Management Advanced Negotiation Sales Management Financial Management Performance Metric Resource Management Mathematical Optimization

Other skills

Team Management
Training And Development
Organizational Skills
Customer Service
Communication
Problem Solving
Social Skills

About the company

GE Vernova

Energy Technology

Building on over 130 years of experience, GE Vernova is leading a new era of energy – electrifying the world while simultaneously working to decarbonize it. Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Together, we have The Energy to Change the World.

Company details

Company typeXLarge

IndustryEnergy Technology

Company size10001

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Description

About GE Vernova
GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world.

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains and upgrades power generation equipment, enabling operators of the world’s energy infrastructure to provide more reliable and affordable energy.

Job Summary

The Service Director I will oversee specific geographic area and work with clients to help facilitate business needs and requests for their customer base. This position will recruit and hire prospective employees, manage field personnel, meet financial and sales targets, negotiate contracts, and establish and meet productivity metrics.

Essential Duties & Responsibilities:

Manage workflow and quality of work performed by Service Managers with consultation from the Region General Manager
Manage sales and financial responsibilities including inventory analysis, accounts receivable, invoice review, and operating plan targets
Establish and manage key performance indicators to ensure business objectives are met
Negotiate service agreements with client in accordance with the DOA
Partner with Resource Managers to manage workforce utilization
Ensure continuous client contact to assess long-term staffing needs
Contribute to strategic planning activities
Drive execution through cost optimization to achieve regional cost out targets
Work closely with clients to successfully accommodate all business needs
Partner with the Global Resourcing and Training team to create training opportunities for employees
Assist with recruiting and hiring prospective employees
Review job mobilization data, employee feedback, and weekly reports
Work with the EHS team on site audits to ensure compliance
Assist with HR issues, employee safety issues, time and expense review/approval, company initiatives, and other office related activities
Travel may be required
Ability and willingness to work holidays, weekends and overtime as required by field assignments
You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values.

Required Qualifications & Experience:

11+ years progressive experience and demonstrated success/knowledge
6+ years managing and developing multi-discipline teams, preferably with international reach across multiple service types
5+ years of specialized/industry experience and project management experience
Bachelor’s degree, Master’s degree preferred
Additional years of experience in power generation or technical industry can be substituted for degree and/or sales and project management experience
English proficiency required

Desired Characteristics:

Excellent management, customer service, and communication skills
Strong troubleshooting and problem-solving abilities
Strong interpersonal skills; ability to work with all levels of employees
Ability to work in a fast-paced environment with minimal direction
Strong project management skills

FieldCore is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law