Technical Support Specialist II

Avantor is looking for a CRM/C4C Superuser & Trainer to join our team in Romania.

The CRM/C4C Superuser & Trainer will support the European Equipment Service organization by ensuring optimal adoption, data quality, and effective use of SAP - C4C- FSM (Cloud for Customer). This role combines system expertise, process ownership, training development, and user support.

The Superuser acts as the primary European liaison between business users and central/global CRM teams, ensuring that CRM tools, workflows, and reporting capabilities enable operational excellence and commercial performance.

CRM Expertise & User Support Act as first-line expert for C4C users across Europe. Troubleshoot issues, escalate defects, and support release testing (UAT).

How you will thrive and make an impact

• Maintain documentation on processes and system updates.
• Ensure compliance with CRM standards and data governance.
• Training Development & Delivery Deliver onboarding and advanced C4C training. Create updated manuals, guides, and e-learning content.
• Lead refresher training after system updates.
• Process Alignment & Improvement
• Standardize C4C workflows across countries.
• Identify improvement opportunities and support global C4C initiatives. Support mapping and optimization of end-to-end processes Jira Management 
• Manage Jira tickets related to C4C issues, enhancements, and change requests.
• Prioritize, track, and update tickets in collaboration with IT and global CRM teams.
• Ensure proper documentation of requirements and acceptance criteria.
• Communicate status updates to EU stakeholders. 
• Reporting & Data Quality Monitor C4C data quality and drive corrective actions. Support managers with dashboards and reporting. Run periodic audits (opportunity hygiene, ticket status, mandatory fields).
• Stakeholder Communication: Act as liaison between EU business teams and global C4C teams. Collect requirements, communicate changes, and ensure smooth rollouts.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.