Principal Advisor - C1 Capabilities

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

As a Principal Advisor, C1 Capabilities, you will play a pivotal role in the C1 Capabilities Organization by shaping and delivering advanced solutions that enhance the connected human experience for our clients. You will be responsible for providing expert guidance, strategic direction, and practical solutions to clients seeking to leverage advanced technologies for superior customer engagement.

Essential Functions

• Acts as a thought leader within the organization and the industry at large, contributing to whitepapers, blogs, webinars, and other quality content that showcase our expertise and solutions
• Mentors and develops team members, fostering a culture of continuous learning and excellence
• Supports C1 sales enablement team, providing enablement
• Partners with the full C1 Capabilities area to co-create and deliver specialized workshops and advisory engagements, ensuring that our architectural expertise significantly contributes to the value provided to clients
• Provides strategic leadership through the development and implementation of customer experience solution strategies, aligning them with C1 products and client objectives
• Consults on complex solutions designs: Collaborates with clients to understand their unique needs; designs and proposes tailored, complex customer experience solutions
• Provides subject matter expertise in the integration of advanced technologies such as AI, machine learning, automation, and analytics into customer experience solutions
• Builds and maintains strong client relationships, acting as the primary point of contact and trusted advisor for all customer experience solution matters
• Works closely with internal teams, including technology development, product management, and data analytics, to ensure seamless solution delivery
• Ensures the highest quality standards in solution delivery, actively monitoring and enhancing deliverables and methodologies
• Stays updated on industry trends, and emerging technologies, and provides thought leadership to clients and internal teams
• Defines, measures, and reports on key performance indicators (KPIs) related to customer experience solutions and utilizes data to continuously optimize results
• Leads and mentors clients, providing guidance on technology and strategy

Required Qualifications

• Demonstrates comprehensive technical abilities across various domains and across numerous services models (pre-sales, Delivery and Managed)
• Deep understanding of enterprise architecture frameworks, cloud computing, Collaboration, and Infrastructure design
• Extensive experience in enterprise-level projects
• Strong strategic thinking and leadership skills
• Acts as trusted advisor and builds long-lasting trustworthy relationships with customers
• Excellent presentation skills; excellent verbal and written communication skills
• Exceptional customer facing skills; ability to convey complex technical details in a manner understandable to non-technical stakeholders
• Ability to communicate with all levels, including executive levels, with customers and partners, and bridge the gap between business users and information technology
• Excellent relationship and collaboration skills, as well as negotiation skills with vendors, team members and stakeholders
• Certifications or equivalent experience in area of focus
• Ability to work independently with minimal direction resulting in accurate solution architecture for the client
• Ability to identify and assess technical risks and create mitigation strategies
• Ability to mentor, guide, and manage technical teams, ensuring that projects are executed efficiently
• Ability to prioritizing tasks and projects to meet deadlines without compromising quality
• Ability to adapt to new challenges and technologies, staying updated with industry trends
• Ability to working in virtual office environment
• Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio, and SharePoint

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent Care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse
* Legal/ID Theft Plans
* TeleHealth
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

Pay Range

$120,000 - $155,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

E-Verify:  E-Verify

Right to Work:  Right to Work Poster