Quality Analyst - CPC (Remote)

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

Job Description:

As a Quality Analyst, you will be responsible for the continuous auditing, evaluation, and quality assurance of behavioral health medical charts, coding compliance, and billing accuracy. You will serve as a subject matter expert, ensuring that our coding team maintains the highest levels of precision while adhering to strict HIPAA regulations and client-specific guidelines.

The ideal candidate possesses exceptional deductive reasoning, a sharp eye for detail, and the communication skills necessary to provide constructive feedback and coaching to frontline coding teammates.

Core Responsibilities

• Quality Auditing: Conduct routine, objective quality reviews and audits of behavioral health coding, documentation, and billing submissions to ensure compliance with official coding guidelines.

• Error Analysis & Calibration: Identify trends, systemic issues, and individual coding errors. Use the AAPC CPT E/M MDM Leveling Grid/E/M Calculator to validate complex evaluation and management leveling.

• Feedback & Coaching: Deliver clear, actionable, and supportive feedback to Coding Teammates to improve accuracy and productivity.

• Process Improvement: Partner with leadership (including coordination with stakeholders like Julienne Smith) to update auditing grids, identify training gaps, and streamline workflows.

• Compliance Enforcement: Safeguard patient data by ensuring all processed charts strictly adhere to HIPAA and internal security standards.

Experience & Certifications

• CPC Certification: Active CPC (Certified Professional Coder) credential required. Additional auditing credentials (e.g., CPMA) are a strong plus.

• Coding & Auditing Experience: Minimum 1 years of Medical Billing and Coding experience, with at least 1 year specifically in a Quality Assurance, Auditing, or Senior Coder role.

• Specialty Knowledge: Hands-on experience with Behavioral Health/Mental Health coding and billing highly preferred.

• Tool Proficiency: Expert-level mastery of CPT, ICD-10-CM, and E/M leveling tools.

Core Skills & Traits

• Analytical Mindset: Exceptional deductive reasoning skills and an uncompromising attention to detail.

• Technical Articulation: Ability to clearly explain complex coding rationale and compliance rules to both technical peers and non-technical stakeholders.

• Communication Style: Excellent written and verbal communication; capable of coaching others constructively without sounding rigid.

• Growth Mindset: Curious, adaptable, organized, and highly efficient in a self-started, remote environment.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.