Customer Service Representative

About Zep Inc.

Zep Inc. is a leading manufacturer of cleaning solutions for businesses and consumers with operations across the U.S, Canada, and Europe. Our purpose is to make the planet cleaner, safer, and more productive. To fulfill our purpose, we focus on understanding and solving cleaning needs for consumers, as well as business customers across a variety of segments including transportation, industrial, institutional, and food & beverage. We also have a strong presence in the consumer-packaged goods (CPG) segment, where we develop products to help consumers and businesses maintain a clean and safe environment. Our products can be found online and at retail shelves at outlets like Home Depot, Amazon, Lowe’s, Ace Hardware, Grainger, HD Supply, Walmart, and many others. We market our products under well recognized and established brand names, such as Zep®, Enforcer®, Misty®, TimeMist®, TimeWick, and Country Vet®. Zep was founded in 1937 and is headquartered in Atlanta, GA. In 2021, Zep became the official cleaning partner of Atlanta United FC.

Job Description:

Customer Service

• Handle incoming phone calls related to; new orders, return material requests, product samples, order referrals, sales promotions, Retail products etc.
• Assist a customer, sales representative or other department with inquiries regarding billing and general information requests
• Respond to customer inquiries regarding shipment status, obtain shipment documents as required
• Communicate pricing, inventory availability and answer questions about Zep products and the company
• Investigate and resolve issues for product returns

Other Responsibilities:

• Ensure that issues needing management assistance or attention are escalated appropriately
• May provide assistance with training of other associates
• Perform other responsibilities as needed

Qualifications: 

• High school diploma or equivalent
• 2+ years of customer service experience
• Retail experience is a plus
• Data entry proficiency
• Ability to manage a high phone call volume
• Ability to manage a high customer email volume
• Able to work from home in a designated work area
• Friendly and calm under pressure
• Strong computer skills
• Ability to type 30 wpm+
• Attention to detail
• Team player
• Excellent interpersonal, written, and oral communication skills
• Salesforce.com or equivalent experience a plus
• SAP or equivalent experience is a plus

Our Values

At Zep, we have developed a set of values focused on bringing even greater cohesion to our workplace. As part of this plan, we introduced a values framework called S.P.E.E.D. to align with our purpose of making the planet cleaner, safer, and more productive.

• Stewardship: We continuously improve the safety of our people and products, and we protect the planet by innovating solutions to reduce our environmental impact.

• Passion for Problem Solving: We listen to our customers and actively work to find solutions for unique situations. We think creatively to innovate and seize opportunities that will drive growth and make all our customers’ and consumers’ lives better.

• Empowerment: We encourage and lead our people to be accountable by equipping them to make decisions and own the outcome

• Expertise: We create innovative solutions and partnerships that are relevant to service our communities and customers.

• Doing the Right Thing: We expect our people to understand ethical boundaries and be inclusive of other backgrounds, ideas, and perspectives. Demonstrating honesty, respect and integrity in all actions is always expected.

Zep Inc. is an organization that is committed to diversity within its workforce and encourages all interested candidates, including women, minorities, & former military personnel to apply.  It is the policy of Zep Inc. that all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability or sexual orientation.

As an Equal Opportunity and Affirmative Action Employer, Zep Inc. provides full employment opportunities to all qualified persons without regard to race, creed, color, religion, gender, sexual orientation, national origin, age, disability, marital status, ancestry, or veteran status or any other distinction outlined in all applicable federal, state, and local laws.