Part-Time, Remote Licensed Skincare Esthetician Customer Service Representative

Are you a licensed Esthetician that's passionate about delivering exceptional service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, virtual consultations, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

We are looking for a friendly and professional Licensed Skincare Esthetician, who possesses a high degree of expertise and trustworthiness, to join our customer service team and provide premier service to consumers over the phone, via email, and virtually. This Licensed Skincare Esthetician Customer Service Representative (CSR) will support the consumers of skincare company with multiple brands under their umbrella. This role directly interacts with our consumers to answer questions, conduct scheduled and ad-hoc on-camera virtual skin consultations, provide product recommendations and follow up, troubleshoot concerns, resolve product return/exchange requests, and maintain our company’s high standards for service excellence. 

If you have an Esthetician license and are looking for part-time work with experience in retail, customer service, and/or data entry, we want to hear from you!

Schedule for training and shift: Monday-Friday from 9:00AM-1:00PM EST (Training is 3 weeks)

RESPONSIBILITIES:

• Provide exceptional customer service through phone, email, live chat, text messaging, and virtual consultations.
• Conduct scheduled and on-demand virtual skincare consultations using video conferencing platforms.
• Educate consumers on skincare products, ingredients, routines, and best practices.
• Recommend products based on consumers' skin concerns and goals while adhering to company guidelines.
• Answer questions regarding products, orders, ingredients, usage, and skincare routines.
• Resolve customer concerns, complaints, returns, and exchange requests professionally and efficiently.
• Accurately document customer interactions, consultation notes, product recommendations, and case resolutions.
• Follow established protocols for escalated customer concerns, including adverse event reporting.
• Stay current on product knowledge, company policies, systems, and skincare industry trends.
• Meet established quality, productivity, and customer satisfaction standards.
• Collaborate with internal departments to ensure timely issue resolution and exceptional consumer experience.

Qualifications:

• Current Licensed Esthetician certification.
• Minimum one year of customer service experience.
• Strong passion for skincare and skin health.
• Excellent verbal and written communication skills.
• Professional and confident on-camera presence for virtual consultations.
• Strong organizational, documentation, and time management skills.
• Ability to multitask while navigating multiple computer systems.
• Ability to work independently in a remote environment.

PREFERRED SKILLS:

• Two or more years of hands-on esthetician experience.
• Excellent written and verbal communication skills
• Previous experience in retail skincare, medical spa, dermatology, aesthetics, or cosmetic sales.
• Customer service or call center experience.
• Experience recommending professional skincare products.
• Familiarity with CRM platforms and customer service software.

WORK ENVIRONMENT AND WORKSPACE:

• Dedicated home office workspace, ideally a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (direct connection to your router)
• Three power connections
• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
• Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

TRAINING:

• Brand and Product Training
• Policies and procedures
• Systems Training
• Live Remote Training
• 100% attendance required

Ready to make a difference? Apply today and join a team that values your skills and contributions!

EEO Statement:

ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.