Technology Specialist - HR Applications

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

• Annual Salary Range: Commensurate with Experience  

• Employment Type: Ongoing - Full-Time 

• Usual Work Location: QV 180 Lonsdale Street CBD/ Work from home

Are you passionate about creating products and experiences that not only meet user needs but also captivate their hearts and minds? Are you excited about the challenge of balancing customer desirability with business viability, technology feasibility and broader business strategy to deliver exceptional experiences? If so, we have an incredible opportunity for you! 

We are seeking a talented and driven individual to join our dynamic Technology Operations team. As a team member, you will play a pivotal role in working with our business and helping to support and provide engineering services to the digital platform.  You will work alongside a group of passionate professionals who are dedicated to delivering innovative solutions that exceed customer expectations. 

Your team is part of the Technology division, a team that are truly collaborative and passionate, and work closely together to deliver outcomes that positively transform the way our customers use our services.  

About the Opportunity 

We are seeking a Technology Specialist – HR Applications to join VicRoads, responsible for the hands-on management, lifecycle support, and operational stability of our HR technology platforms, with a primary focus on Workday and associated HR applications.

Reporting to the Technical Product Owner – HR & Finance Applications, this role contributes to day-to-day operational activities, including incident and change management, configuration support, release activities, data quality assurance, and vendor coordination. The role ensures HR systems remain reliable, secure, compliant, and fit for purpose to support people, payroll, and workforce outcomes.

Key accountabilities include, but are not limited to:

• Provide Level 2/3 application support across HR platforms, including Workday HCM, Payroll, Learning, Talent, Workforce Management, and HR Integrations.

• Manage incidents, service requests, problems, and changes in accordance with ITIL processes and agreed service level agreements (SLAs).

• Support lifecycle activities, including configuration changes, upgrades, release management, testing, and system decommissioning in line with approved roadmaps.

• Identify and implement automation and optimisation opportunities that reduce manual effort, improve user experience, and deliver enhanced business outcomes.

• Participate in root cause analysis for recurring incidents and assist in implementing preventative measures and long-term solutions

About you 
You are a customer-focused HR technology professional with 2-5 years of relevant experience supporting Workday applications within a large and complex environment. You enjoy solving technical challenges, driving continuous improvement, and working collaboratively with stakeholders to deliver reliable, secure, and high-performing HR systems. Operating with limited guidance, you apply sound professional judgement and provide specialist advice across moderately complex system, application, and operational activities.

To be successful in this role, you will have:

• 2-5 years of relevant industry experience, supported by a Workday certification.

• Hands-on experience supporting Workday HR applications, ideally across multiple modules such as Core HCM, Payroll, Recruitment, Onboarding, Learning, Talent Management, or Integrations.

• Experience managing incidents, problems, changes, and service requests within an ITIL-aligned environment.

• Strong troubleshooting, analytical, and problem-solving skills, with a high level of attention to detail.

• Experience supporting SaaS applications and collaborating with vendors, system integrators, and business stakeholders.

• Strong communication and stakeholder management skills, with the ability to provide technical advice and explain complex concepts to both technical and non-technical audiences.

Desirable:

• Experience working within a large, regulated, or government environment.

• Exposure to Agile delivery practices and tools such as Jira and Confluence.

• Knowledge of security, access controls, and data protection principles within enterprise technology environments.

Our culture 

Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for. 

What we offer 

• Salary packaging, Fitness Passport & discounts to hundreds of retailers

• Opportunities for professional and personal development 

• Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave 

How to apply 

We encourage applications from people of all genders, backgrounds and communities. If you need any adjustments to our recruitment process or the role itself, please let us know when applying. 

Please submit your application via the “Apply” button.

For a copy of the Position Description please email talentacquisition@vicroads.com.au   

Unfortunately, applications cannot be accepted via this email.   

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.