Medical Team Leader

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As the Medical Team Leader, you will lead a team of clinical advisors to deliver high-quality medical management support across our claims portfolio. You will play a key role in driving strategic medical outcomes, improving decision-making, supporting case management capability, and helping injured workers achieve positive recovery and return-to-work outcomes.

Working closely with operational leaders and key stakeholders, you will use your clinical expertise and leadership capability to enhance processes, manage risks, and support the continued evolution of EML’s medical services.

This will be a permanent, full-time position based in our Sydney office, with work-from-home flexibility (up to 2 days per week).

YOUR RESPONSIBILITIES

• Lead, coach and mentor a team of clinical advisors, supporting performance, capability development and a positive team culture
• Develop and implement strategies that improve medical management practices, claim outcomes and operational performance
• Provide expert guidance and support to claims teams on medical management strategies, injury management and complex claim matters
• Partner with leaders and stakeholders to embed medical expertise into claims decision-making and drive proactive risk management
• Identify opportunities for process improvement, innovation and quality assurance across medical services
• Monitor team performance, workload allocation and service delivery to ensure business objectives and customer expectations are achieved

ABOUT YOU

• Tertiary qualifications in a relevant healthcare discipline such as Nursing, Occupational Therapy or a related field
• Demonstrated leadership experience managing teams within a healthcare, workers compensation, insurance or personal injury environment
• Strong knowledge of injury management, disability management and the workers compensation industry
• Proven ability to build trusted relationships, influence stakeholders and communicate effectively with people at all levels
• Experience developing and delivering training, coaching team members and building capability within a team environment
• Strong analytical, problem-solving and organisational skills, with the ability to identify improvements and manage competing priorities

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.