Who are we seeking?
We’re looking for a Medical Records Specialist who is meticulous, organized, and thrives in a remote work environment. If you have experience managing sensitive documents, coordinating with third-party providers, and supporting legal or healthcare operations, this role is for you.
You’ll play a critical part in retrieving and organizing medical records for active legal cases — ensuring every file is accurate, complete, and delivered on time.
About us
A leading legal support services provider that has been helping personal injury law firms across the U.S. since 2011. Their mission is simple: help legal teams win by delivering fast, accurate, and dependable support — from medical record summaries to case coordination.
With a reputation for excellence and deep knowledge of the civil litigation process, they offer 24/7 service and work with a wide range of case management systems. Attorneys and paralegals trust this team for their speed, accuracy, and commitment to quality.
What will you do?
You’ll be the engine behind smooth and timely medical record handling. Expect to:
- Request medical records from healthcare providers, hospitals, and custodians
- Draft and send formal requests, authorizations, and necessary forms
- Ensure compliance with HIPAA and confidentiality standards
- Follow up via email, fax, and phone to ensure timely retrieval
- Coordinate billing and invoicing with the accounting team
- Keep detailed track of all outstanding requests and escalate issues as needed
- Review and organize incoming records for accuracy and compliance
- Ensure all invoices are correct and all documentation is complete
Requirements
Hard skills
- Strong experience working with confidential data portals, invoices, and reporting tools
- Prior exposure to legal, financial, or healthcare record management
- Proficient in record retrieval processes and document management
Soft Skills
- Laser-sharp attention to detail
- Top-notch organizational skills
- Problem-solving mindset with a proactive attitude
- Customer service orientation
Education
- Degree or certification in Administration, Healthcare, or a related field preferred
Experience
- Must have At least 2-3 years of professional experience in records management, or related fields
- Previous experience in legal, accounting, financial, or medical records is a huge plus
- Case management or record tracking systems (for monitoring request status and timelines)
- MS Excel / Google Sheets for tracking and reporting
- Email and communication tools for provider coordination
- Fax / digital fax platforms for record requests and follow-ups
- Highly Preferred: Experience working with medical records custodial/ROI platforms such as Ciox, Datavant, MRO, or ChartSwap
Language
- Proficient in English (spoken and written), with strong communication skills to liaise with U.S.-based legal teams
Benefits
What’s in store for you?
- 100% remote work – Work from anywhere with reliable internet
- Work with a mission-driven legal support team that values accuracy, accountability, and professionalism
- Supportive, flexible culture that values results over clock-punching
Remuneration
- Competitive salary based on your experience and qualifications
- Performance Bonus: Based on monthly record requests processed
Benefits
- Work-life balance
- Ongoing training and professional development
- Be part of a fast-paced, collaborative, and highly respected legal services provider
