Microsoft 365 / Dynamics 365 Copilot Agent Developer (Test Development)

We are seeking a highly skilled Microsoft 365 / Dynamics 365 Copilot Agent Developer with expertise in AI agent testing, evaluation, quality engineering, and automation. The ideal candidate will be responsible for designing, developing, testing, and optimizing enterprise-grade Copilot agents using Microsoft Copilot Studio, Microsoft 365 Copilot, Dynamics 365 Copilot, Power Platform, Azure AI, and Copilot Studio Kit.

This role will focus on building scalable test frameworks, automated evaluation pipelines, benchmark datasets, and quality validation processes for Generative AI solutions. The successful candidate will leverage Copilot Studio Kit, Azure Application Insights, AI Builder, Dataverse, Direct Line APIs, and Azure AI services to validate agent accuracy, grounded Ness, response quality, relevance, safety, and overall business effectiveness.

The candidate should possess hands-on experience developing and evaluating multi-turn conversational agents, implementing response match, topic match, generative answer, and attachment testing, and creating automated regression testing frameworks for Microsoft 365 and Dynamics 365 Copilot solutions. Experience analyzing conversation transcripts, telemetry, knowledge retrieval effectiveness, and agent KPIs is required.

The ideal candidate will also have strong expertise in prompt engineering, Retrieval-Augmented Generation (RAG), LLM evaluation, AI governance, Responsible AI, hallucination detection, grounded Ness testing, benchmark management, and continuous quality monitoring. They will work closely with solution architects, business stakeholders, developers, and QA teams to ensure Copilot agents meet enterprise standards for reliability, security, compliance, and user satisfaction. 

Required Skills

• Microsoft Copilot Studio
• Microsoft 365 Copilot Extensibility
• Dynamics 365 Copilot
• Power Platform (Power Apps, Power Automate, Dataverse)
• Azure AI Services & Azure OpenAI
• Copilot Studio Kit (Agent Kit)
• AI Builder
• Prompt Engineering
• Retrieval-Augmented Generation (RAG)
• Multi-Turn Conversation Testing
• Generative AI Evaluation
• Agent Benchmark Development
• Grounded Ness, Relevance, Completeness & Accuracy Testing
• Hallucination Detection
• Response Match, Topic Match & Attachment Match Testing
• Azure Application Insights
• Power BI Analytics & Reporting
• Direct Line API Integration
• Microsoft Entra ID Security
• Azure DevOps / GitHub CI/CD
• Test Automation Framework Development
• AI Governance & Responsible AI
• Conversation Transcript Analysis
• Agent Performance Monitoring & KPI Reporting
• Dynamics 365 Sales, Customer Service, and Customer Insights

Preferred Certifications

• AI-102 Azure AI Engineer Associate
• PL-400 Power Platform Developer
• PL-600 Power Platform Solution Architect
• MB-210 Dynamics 365 Sales
• MB-230 Dynamics 365 Customer Service
• Microsoft Copilot Studio Applied Skills