ITC WORLDWIDE is seeking an experienced Azure Cloud Administrator
Position Summary
Messaging & Collaboration team is seeking a Senior Systems Engineer to own the engineering, administration, and governance of our global Microsoft 365 environment. This senior individual contributor serves as a technical escalation point for the Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID services that thousands of Gartner associates rely on every day.
The role blends hands-on platform engineering with project delivery and governance: configuring and securing services, automating administration at scale, leading migrations and compliance initiatives, and partnering with Microsoft and third-party vendors to keep the collaboration ecosystem reliable, secure, and audit-ready. The successful candidate is equally comfortable resolving a production incident, scripting a bulk change in PowerShell, and representing the team in a change advisory or security review.
KEY RESPONSIBILITIES:
Platform Engineering & Administration
Administer and optimize the Microsoft 365 tenant — Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID — including service configuration, health monitoring, and lifecycle management.
Manage Microsoft Teams calling, meeting, recording, and retention policies, including automatic call recording (ACR) and Teams Premium capability rollouts.
Provision and govern SharePoint Online sites and OneDrive — permissions, public vs. private site classification, external/guest access, metadata, and storage cleanup.
Administer Exchange Online mail flow, distribution and security groups, mailbox lifecycle, message footers/banners, safe-sender lists, and out-of-office configurations.
Manage Microsoft Entra ID app registrations, secret and certificate rotation, conditional access policies, group-based licensing, and guest/inactive account reviews.
Automation & Integration
Develop and maintain PowerShell automation for provisioning, bulk administration, and recurring reporting across the M365 stack.
Build and troubleshoot Microsoft Graph API integrations and scope Azure application registrations for internal and partner solutions.
Operate governance and reporting tooling (e.g., SysKit Point) for workspace provisioning, inactive-workspace cleanup, and adoption reporting, surfacing usage insights through Power BI dashboards.
Migration, Backup & Recovery
Lead and support data migrations into Microsoft 365 — including Google Workspace to SharePoint Online and tenant transition initiatives — using tools such as AvePoint.
Administer backup and recovery for M365 workloads (e.g., Keepit), perform OneDrive and SharePoint restores, and support backup-controls assurance reviews.
Compliance, Security & Governance
Implement information-governance and compliance controls using Microsoft Purview — data retention, legal holds, eDiscovery, and information protection.
Support regulatory and audit programs, including CMMC readiness, SOX, and internal audit controls for collaboration platforms.
Represent Messaging & Collaboration in the Change Advisory Board (CAB), authoring and reviewing change records and ensuring affected configuration items are documented.
Contribute to AI governance for Microsoft Copilot and Copilot Studio, helping define safe, compliant adoption of AI capabilities across the tenant.
Service Delivery & Collaboration
Act as a senior escalation point for complex incidents and service requests in the Messaging & Collaboration queue, partnering with Microsoft FastTrack and Premier Support on critical issues.
Manage relationships with platform and tooling vendors, evaluating new features, licensing, and roadmap alignment.
Mentor junior engineers, document standards and runbooks, and contribute to technical hiring and onboarding.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
5+ years of hands-on experience administering enterprise Microsoft 365 / Office 365 environments at scale.
Deep expertise across Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID (Azure AD).
Strong PowerShell scripting skills for automating administration and reporting across M365 workloads.
Working knowledge of Microsoft Graph API and Azure app registration / authentication concepts.
Practical experience with conditional access, identity governance, and M365 security and compliance controls.
Familiarity with ITSM and change-management processes (e.g., ServiceNow, CAB).
Excellent troubleshooting, documentation, and cross-functional communication skills.
Preferred Qualifications
Relevant Microsoft certifications (e.g., MS-102, MS-700, MS-721, SC-300, SC-400, or equivalent).
Experience with Microsoft Purview, eDiscovery, legal holds, and data-retention administration.
Hands-on experience with M365 migration and backup tooling such as AvePoint and Keepit.
Exposure to compliance frameworks including CMMC and SOX.
Experience governing Microsoft Copilot / Copilot Studio and other AI collaboration capabilities.
Experience supporting a global, multi-region user base across AMER, EMEA, and APAC.
Core Technical Skills
Platforms & Services:
Microsoft 365 (tenant administration)
Exchange Online & mail flow
SharePoint Online & OneDrive
Microsoft Teams & Teams Premium
Microsoft Entra ID (Azure AD)
Microsoft Purview (compliance)
Microsoft Copilot & Copilot Studio
Tooling & Automation:
PowerShell (Exchange, Teams, SharePoint, Graph)
Microsoft Graph API
SysKit Point (governance & reporting)
AvePoint & Keepit (backup / migration)
Power BI (usage & adoption reporting)
ServiceNow (ITSM / change management)
Conditional Access & identity governance
Key Competencies:
Ownership and accountability for production collaboration services.
Structured problem-solving under pressure during incidents and escalations.
Security- and compliance-first mindset balanced with end-user experience.
Clear communication with technical peers, leadership, and non-technical stakeholders.
Collaboration across global teams and effective vendor management
A Big plus :
AZ-140
AZ-801
Also;
- AZ-500: Microsoft Azure Security Technologies
- SC-200: Microsoft Security Operations Analyst
- SC-400: Microsoft Information Protection Administrator
- AZ-700: Designing and Implementing Microsoft Azure Networking Solution
