Job Family Group:
Sales Group
Job Description:
Key Responsibilities
Provide technical support and advice on BP-Castrol products, applications, and solutions to customers, distributors, and sales teams.
Support the resolution of customer technical issues and product performance concerns in a timely manner to ensure a positive customer experience.
Coordinate and support product trials, field tests, and technical evaluations, including interpretation of laboratory and oil analysis results.
Collect customer feedback, application insights, and market information to support customer retention, demand planning, and business growth opportunities.
Work closely with Sales, Marketing, Supply Chain, and other internal stakeholders to ensure customer needs are effectively addressed.
Deliver technical training and knowledge-sharing sessions to sales teams, customers, distributors, and business partners to strengthen product understanding and application capability.
Monitor technical service performance and identify opportunities to improve customer satisfaction and operational effectiveness.
Maintain up-to-date knowledge of industry trends, competitor products, and technical developments to provide relevant recommendations and support business growth.
Education
Bachelor's degree in Engineering, Industrial Technology, Chemistry, or related technical fields.
Relevant technical certification is an advantage.
Experience
Experience in technical service, technical support, application engineering, lubrication, or related industrial sectors.
Sound understanding of lubricant products, industrial applications, and customer operations.
Experience working closely with customers, distributors, and sales teams to provide technical solutions and support.
Exposure to product trials, technical evaluations, or troubleshooting activities is preferred.
Experience in analyzing customer needs and market insights to support business growth is an advantage.
Skills & Competencies
Strong technical knowledge of lubrication technology, product applications, and industry practices.
Good understanding of customer requirements, market trends, and competitor activities.
Ability to build strong customer relationships and deliver excellent customer experiences.
Effective communication, presentation, and technical training skills.
Strong problem-solving and analytical skills with the ability to translate technical information into practical business solutions.
Ability to collaborate and align effectively with cross-functional teams.
Proficient in using data, dashboards, and insights to support decision-making and continuous improvement.
Travel Requirement:
Up to 50% travel should be expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Channel Management, customer and competitor understanding, Customer Experience (CX), Customer promise execution, Customer Relationships, Customer Segmentation, Customer Service Design, Delivers an effortless customer experience, Demand Management, Digital Fluency, Internal alignment, market, Negotiating value, Offer and product knowledge, Operational pricing, Product Applications, Product Knowledge, Sales forecasting/demand planning, Sector, Technical Knowledge, Using insights dashboards
ā
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bpās recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
