Role overview

Qualifications

Bachelor's Degree in Computer Science or related field
Typically requires 1 year of experience in automated laboratory and/or business systems
Obtain and maintain EPIC certification within 6 months

Responsibilities

Develop and modify procedures related to Epic applications due to workflow process changes
Assist users in utilizing the full functionality of Epic applications
Prepare input for requirements definition including user procedures and flowcharts
Participate in testing, user training and results evaluation

Key facts

Remote from: United States
Full time
Junior (1-2 years)
Administrative Assistant
English

Hard skills

End-User Training And Support Dev Testing Project Management Internal Documentation Change Management

Other skills

Microsoft Office
Communication
Social Skills
Problem Solving
Time Management

About the company

Atrium Health

Hospitals & Health Care

Atrium Health is a nationally recognized leader in shaping health outcomes through innovative research, education and compassionate patient care. Based in Charlotte, North Carolina, Atrium Health is proud to be a part of Advocate Health, the third-largest nonprofit health system, serving nearly 6 million patients across six states. It provides care under the Atrium Health Wake Forest Baptist name in the Winston-Salem, North Carolina, region, as well as Atrium Health Navicent and Atrium Health Floyd in Georgia and Alabama. Atrium Health is renowned for its top-ranked pediatric, cancer and heart care, as well as organ transplants, burn treatments and specialized musculoskeletal programs. A recognized leader in experiential medical education and groundbreaking research, Wake Forest University School of Medicine is the academic core of the enterprise, including Wake Forest Innovations, which is advancing new medical technologies and biomedical discoveries. Atrium Health is also a leading-edge innovator in virtual care and mobile medicine, providing care close to home and in the home. Ranked nationally among U.S. News & World Report’s Best Hospitals in eight pediatric specialties and for rehabilitation, Atrium Health has also received the American Hospital Association’s Quest for Quality Prize and its 2021 Carolyn Boone Lewis Equity of Care Award, as well as the 2020 Centers for Medicare & Medicaid Services Health Equity Award for its efforts to reduce racial and ethnic disparities in care. With a commitment to every community it serves, Atrium Health seeks to improve health, elevate hope and advance healing – for all, providing $2.46 billion last year in free and uncompensated care and other community benefits.

Company details

Company typeXLarge

IndustryHospitals & Health Care

Company size10000+

Links

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Job description

Department:

12310 Enterprise Corporate - Orders, MD Workflow & IP Applications

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

Mon - Fri 8AM-5PM; on call support rotating nights and weekends.

Pay Range:

$30.70 - $46.05

Major Responsibilities:

Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use.  Effectively explains the functioning of the assigned Epic applications and related systems to the users. Assists users with using the full functionality of the applications.  Prepares input for the requirements definition including user procedures, flowcharts and preliminary report and screen definition.  Assists in the development of effective unit, integration, system, and end-user acceptance testing through execution of the tests and tracking of problem reports.

Works with users and team members to set priority for user requests and reviews and clarifies user requests. Assists with impact analysis.

Documents current workflows, specifications, user manuals, procedures, and other relevant information.  Completes all change and quality control documentation using department standards.

Participates in testing, user training and results evaluation.  Tracks standardized projects, with appropriate assistance from team/technical staff, for the Epic application areas involved and keeps users and management informed on progress and potential delays.

Monitors and documents post-implementation problems and revision requests.  Identifies ongoing application system issues for all assigned applications and communicate patterns to Sr./Lead Application Product Analyst

Maintains product documentation including requirements, functional specifications, installation instructions, product test procedures, troubleshooting guidelines. Assists in the appropriate completion of all change and quality control documentation using department standards

Assists in communicating project status and upgrades to clinic users, including any potential delays/downtime related to applications

Develops and maintains a thorough knowledge of the clinical/laboratory and/or business operations for their supported Epic applications.  Assists with the scheduling and managing application version upgrades for assigned systems

Participates in the maintenance, enhancement, and interface of assigned applications.  Troubleshoots and resolves user problems

Licensure, Registration and/or Certification Required:

Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department

Education Required:

Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required:

Typically requires 1 year of experience in automated laboratory and/or business systems.

Preferred remote locations in IL, WI, NC, GA

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

No relocation, No Sponsorship or transfer of visa for this position.

Knowledge, Skills & Abilities Required:

Basic knowledge of computer operating platforms, applications software, and network software

Demonstrated analytical skills necessary to make sound recommendations based on data analysis, and business needs, assuring maximum productivity, and continuous process improvement.  Demonstrated ability to translate user requirements into system specifications

Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and basic knowledge of large-scale automated systems.  Ability to prepare, import, and manipulate information in spreadsheets and databases

Strong written and verbal communication skills with demonstrated ability to communicate with key leaders.  Excellent listening and interpersonal skills with ability to communicate ideas both technically and in a business-friendly manner

Basic knowledge and ability in the use of project management software, tools, and methodologies

Knowledge, understanding and ability to follow change management processes

Ability to work with and communicate well with clinical and technical customers, vendors, peers, and management

Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner

Physical Requirements and Working Conditions:

Must have ability to perform work related travel and therefore may be exposed to road and weather hazards.

Exposed to normal office environment.

Must operate all equipment necessary to perform the duties of the job.

Must be able to lift up to 40 lbs. occasionally.

Sits the majority of the workday; also lifts, reaches, and bends throughout

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.