Role overview

Qualifications

5+ years of proven experience in a technical account facing role
Bachelor’s Degree, (STEM preferred) or equivalent experience
Excellent interpersonal skills that build positive relationships
Solid understanding of military aircraft platforms

Responsibilities

Act as a liaison between Air Mobility Command and Viasat's GSS organization
Drive Viasat relationship within AMC and advocate growth of products and services
Provide business, technical, and product knowledge to ensure mission success
Generate service performance reports and monitor service metrics

Key facts

Remote from: Belgium, Illinois (USA), Missouri (USA), United States
Full time
Technical Account Manager
English

Hard skills

Account Management Satellite Communications Customer Relationship Management Military Service

Other skills

Social Skills
Problem Solving
Microsoft Office
Teamwork
Leadership

About the company

Viasat

Satellite Communications

Viasat is a global communications company that believes everyone, and everything can be connected. For more than 30 years, Viasat innovations have helped shape how consumers, businesses, governments, and militaries around the world communicate — bringing connectivity when, where, and how it’s needed most. Viasat focuses on the connections that matter as we deliver bold results for our customers, partners, and shareholders worldwide. We provide internet to communities and families in places around the world where cable or fiber isn’t available so they can learn, laugh, and live just like everyone else. We deliver secure, resilient connectivity services and solutions to our military and allies that give them the information dominance they need to bring warfighters home safely. We ensure people on-the-go have access to the same quality of internet in the air or at sea as they have at home. And we give businesses of all sizes the freedom to keep their people, places, and things secure and connected — wherever opportunity takes them.

Company details

Company typeXLarge

IndustrySatellite Communications

Company size5001 - 10000

Links

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Job description

About us:

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:

We are looking for an AMC Technical Account Manager to join our Government Aviation team! The AMC Technical Account Manager position is a new role envisioned to be a liaison between Air Mobility Command and the Viasat Government Solutions and Services (GSS) organization. In this role you will support existing contracts supporting VIP/SAM, KC-135 and deployable gateway communications systems. This position will be strategically located to provide on-site, in-person support to the Air Mobility Command organization. In this position, you will drive the Viasat relationship within AMC and will advocate the growth and adoption of the Viasat products and services within the USAF mission. The business area will look for this position to help execute and further develop the partnerships and mission success on existing and new programs. You will serve as an on-site liaison and provide coordination between GSS Leadership, Business Development, Program Managers, and the broader Viasat enterprise.

The day-to-day:

Be a problem solver who proactively leads and finds solutions both internally and externally
Provide business, technical, and product knowledge in support to ensure mission success
Address product related questions and technical challenges
Educate customers on how existing and new product features and functionality work
Generate periodic service performance reports and monitor service metrics to ensure optimal performance
Act as the interface to Viasat’s support organization to appropriately route customer requests and efficiently address critical topics
Partner with Business Development teams to form relationships with customers’ decision makers, business contacts, and influencers
Works with customers to understand their technical needs for products and services finding opportunities for Viasat
Provides technical guidance, status, and leadership to customers and internal teams for all account related activities
Manage within a cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program

What you'll need:

5+ years of proven experience in a technical account facing role or similar customer facing role
Bachelor’s Degree, (STEM preferred) or equivalent experience
Demonstrated experience managing customer expectations and delivery scope
Excellent interpersonal skills that build positive relationships with other team members
Solid understanding of military aircraft platforms and organizations, particularly within USAF
Ability to present complex technical material to a variety of audiences
Ability to lead multi-functional teams
Understanding of satellite communication systems and technologies
US citizenship required
Ability and willingness to obtain up to a Top Secret clearance
Willingness and ability to travel up to 20%, domestic and internationally
Must be able to work on the Scott Air Force Base

What will help you on the job:

Military experience/understanding is highly desired
Proficiency in Microsoft Office

#LI-BBS

Salary range: $141,500.00 - $224,000.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $176,000.00- $264,000.00/ annually : At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits. EEO statement:

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.