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Implementation Consultant

Role overview

Qualifications

  • Detailed knowledge of Altera products and solutions
  • Experience in software implementation
  • Consulting skills in workflow and system configuration
  • Ability to manage client expectations

Responsibilities

  • Provide software implementation and workflow consulting services
  • Perform system configuration tasks and provide consultation
  • Identify and resolve system and workflow issues
  • Meet or exceed utilization targets set by the organization

Key facts

Other skills

  • Problem Solving
  • Communication

About the company

Harris Computer logo

Harris Computer

Computer Software / SaaS

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia. Harris is a wholly-owned subsidiary of Constellation Software, Inc (CSI), a publicly-traded company on the Toronto Stock Exchange. Trading symbol CSU.

Company details

Company typeLarge
IndustryComputer Software / SaaS
Company size10001

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Job description

JOB SUMMARY The Implementation Consultant's role is to provide software implementation and workflow consulting services to Altera clients pursuant to a contracted project. The IC follows a structured workplan that reflects Altera methodology through all phases of the implementation life cycle to ensure the successful implementation of Altera products and solutions. ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES • Applies detailed knowledge of Altera products and solutions within specific domains, functional or specialty areas, to implement Altera software at client sites • Performs all project workplan tasks for assigned role in accordance with contracted project scope • Performs system configuration tasks and provides system configuration consultation to clients • Provides workflow consultation and guidance in line with Altera recommendations to clients • Identifies and resolves, and/or appropriately escalates, system and workflow issues that arise throughout an implementation project • Provides activation support • Meets or exceeds utilization targets set by the organization • Sets appropriate expectations with clients and managing them throughout the project life cycle • Executes all tasks related to a contracted project role, within a specific domain, functional or specialty area with limited support or mentorship in place • Provides feedback to appropriate internal organizational groups on software and methodology improvements • Anticipates client needs and places client at the center of thinking and functions as the client advocate

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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