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Senior Commercial Manager

Role overview

Qualifications

  • Experienced senior commercial individual with a track record in bidding and negotiating significant contracts
  • Extensive commercial and contracts experience
  • Strong financial acumen with understanding of financial modelling and contract pricing
  • Ideally qualified to degree level or equivalent

Responsibilities

  • Provide commercial leadership and oversight in deal shaping and negotiations
  • Assist the sales team in securing profitable new business
  • Identify, manage, and report on key commercial and legal risks
  • Lead contract negotiations with direct subcontractors

Key facts

Other skills

  • Negotiation
  • Communication
  • Collaboration
  • Problem Solving

About the company

Capita logo

Capita

Outsourcing & Offshoring

Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com

Company details

Company typeLarge
IndustryOutsourcing & Offshoring
Company size10001

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Job description

Purpose of the role:

Capita is the number one provider of business process outsourcing in the UK, we provide highly renowned services and solutions to a variety of sectors. We have an opportunity for an experienced Senior Commercial Manager to join our Capita Public Services (CPS) Division, as part of the Commercial Deals Team, working primarily on new growth opportunities.
As commercial lead on key deals, you will be responsible setting commercial direction for the deal to maximise our win chance, providing oversight in deal shaping, negotiations, bid governance approvals and through to our financial and commercial bid submissions.
This role offers the opportunity to shape, challenge and influence thinking within multi-disciplinary teams, working on a variety of complex deals and commercial models across Public Sector clients. You will be a highly driven individual, capable of working under pressure, to tight deadlines and a clear communicator who puts your customer and stakeholder requirements at the centre of your creative thinking.

Job title:

Senior Commercial Manager

Job Description:

What you'll be doing:

  • Specifically in relation to commercial support to bidding new Public Sector deals:

  • Commercial leadership and oversight in deal shaping, negotiations & contracting

  • Assist the sales team to secure profitable and deliverable new business and support price to win strategy

  • Advise on client contract contracting vehicle type and commercial model

  • Commercial lead in client-facing competitive dialogue and negotiation processes

  • Identify, manage and report on key commercial / legal risks

  • Oversight of modelling and pricing workstream to ensure deals are profitable and risks and opportunities are fully considered and scenarios presented for deal governance

  • Assess the revenue opportunity versus the risk & cost profile of the pricing/commercial model

  • Own and apply commercial scrutiny via deal governance gates in line with group policy

  • Lead contract negotiations with direct subcontractors, including appropriate flow-downs

  • Ensure all customer and supplier bids/contracts are approved and reviewed in line with deal approval governance and policy prior to submission/signature

  • Input and review of bid responses as requested

  • In addition to bidding, the role will also entail an element of in-life contract management activity, such as providing commercial support and advice to the business, support on contract mobilisations and exits, commercial disputes and settlement negotiations as required.

  • Functionally reports to Commercial Director - CPS Commercial Deals Team

  • Engages with internal stakeholders across Capita and within Division/Group to support the bid - this will be the bid team, Leadership Teams, Capita functions and specialist teams/SMEs

What we're looking for:

  • Experienced senior commercial individual who has track record in bidding for, negotiating and managing significant sales & supplier contracts

  • Has extensive commercial and contracts experience and demonstrable track record of owning and delivering pre contract activity, including:

    • Defining and/or advising on the commercial strategy for the bid lifecycle and/or customer engagement

    • Analysing and managing risk including assessing the revenue opportunity vs. cost and risk

    • Managing and securing internal approvals for new bid opportunities

    • Leading negotiations encompassing multiple disciplines including supplier negotiations and flow-downs

    • Modelling and testing contractual KPIs, continuous improvement models

    • Sound financial acumen (P&L, cashflow, balance sheet) and good understanding of financial modelling, contract pricing and differing client pricing models

  • Strong leadership style focussed on engagement and driving to outcomes:

    • Strong & confident communicator able to successfully engage and influence at all levels of the organisation, including up to Divisional/Group Management and senior members of Functional Teams and external Customers/Suppliers

  • Experience of working on large Public Sector deals (preferable)

  • Ideally qualified to degree level or equivalent achieved through extensive and demonstrably successful experience

  • Industry Standard and/or Professional Body accreditations desirable [e.g. ICAEW, ACCA, Legal, WorldCC, ICM or MCIPS] 

How this aligns to our Capita's values:

Customer First, Always: Delivers solutions that meet client needs and create value. Supports strong customer relationships through effective commercial advice and negotiationsy.

Fearless Innovation: Uses commercial insight to develop effective pricing and contract strategies. Challenges existing approaches to achieve the best outcomes for clients and Capita.

Achieve Together: Works closely with internal teams, customers and suppliers to win and deliver business. Builds strong partnerships to achieve shared goals and successful outcomes.

Everyone is Valued: Engages and influences stakeholders at all levels with respect and professionalism. Encourages collaboration by valuing different perspectives and expertise.

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

Join Capita – Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference.     Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.

We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you.     Check out our website www.capita.com

What's in it for you?

  • A competitive basic salary

  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more

  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
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