Role overview

Qualifications

Bachelor’s degree in Business, Marketing, Finance, or a related field
5+ years of proven experience in VIP business development and account management within crypto, fintech, trading, or wealth management
Fluency in English and Polish, with additional CEE languages considered a strong plus
In-depth understanding of MiCA, MFSA, AML/KYC, EDD, and CEE financial regulations

Responsibilities

Drive trading volume and maximize Assets Under Management (AUM) in the region through onboarding and retention of VIP clients
Formulate a revenue strategy and optimization plan based on OKX's European product offerings
Manage relationships with HNWIs and key clients in Europe, ensuring positive customer experiences
Oversee legal and compliance aspects, including regulatory adherence and client KYC/AML processes

Key facts

Remote from: EMEA
Full time
Senior (5-10 years)
Media Relations Coordinator
Polish, Ukrainian, Russian, English

Hard skills

Business Development Account Management Trade Volume Customer Relationship Management Regulatory Compliance Market Analysis Wealth Management

Other skills

Negotiation
Communication
Teamwork
Leadership
Goal-Oriented
Problem Solving

About the company

OKX

Cryptocurrency Exchanges & Trading

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features. We believe in good sportmanship and the pursuit to be better. You may see our OKX logo neatly fitted on the McLaren F1 cars, Manchester City FC team shirts, or at the Tribeca Film Festival celebrating artists and creators. Wherever you may find us, you will notice our pursuit of making our world more efficient, transparent, and connected. To learn more about OKX, download our app or visit: www.okx.com UK users follow: https://www.linkedin.com/company/okxuk/ Learn more about working at OKG, the business group developing OKX, our Digital Assets Exchange, our Web3 portal and blockchain ecosystems: bit.ly/WorkingatOKG

Company details

Company typeLarge

IndustryCryptocurrency Exchanges & Trading

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

About the Opportunity

We are looking for a dedicated and proactive VIP Relationship Manager (VIP RM) to join our Poland team.

As a VIP RM, you will play a key role in expanding our base of VIP clients with a focus on Poland. This role is focused on active traders, high-net-worth individuals (HNWIs), family offices, prop trading desks, and smaller corporate clients, driving our growth through partnerships and key client development in parallel to our institutional team, which, on the other hand, focuses on larger professional, enterprise and institutional clients.

What You'll Be Doing

Your primary goal will be to drive trading volume and maximize Assets Under Management (AUM) in the region through onboarding and retention of VIP clients.

Revenue and Product Strategy

Formulate a revenue strategy and optimization plan based on OKX's European product offerings
Collaborate closely with the product team to gather client feedback, identify optimization opportunities, and enhance relevant product features

Strategic Leadership and Partnerships

Work closely with local executive leadership to contribute to the company's overall strategic direction
Lead partnership efforts in Europe — identify suitable partners and execute negotiations to expand reach and revenue streams

Client Management and Growth

Manage relationships with HNWIs and key clients in Europe, ensuring positive customer experiences through proactive account management
Build long-lasting client relationships to secure referrals and originate new prospects, working with operations to address roadblocks

Compliance and Brand Advocacy

Oversee legal and compliance aspects, including regulatory adherence, client KYC/AML processes, and reporting
Serve as a brand ambassador, educating customers on OKX's full value proposition (trading tools to yield products), while escalating feedback to improve platform compliance and user experience

What We Look For In You

Core Qualifications

Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience in fintech/crypto).
Fluency in English and Polish, with additional CEE languages (e.g., Russian, Ukrainian) considered a strong plus for regional client engagement.

Industry Expertise

5+ years of proven experience in VIP business development and account management within crypto, fintech, trading, or wealth management, ideally in Poland or CEE.
Track record of driving trading volume, AUM growth, and high-value client onboarding/retention in competitive markets like spot, margin, or derivatives trading.
Technical and Analytical Skills
Strong analytical skills to interpret market data, user behavior metrics, and performance dashboards for revenue optimization and product feedback loops.
Deep familiarity with crypto products (e.g., perpetuals, staking, Earn, fiat integrations) and trading platforms.

Soft Skills and Leadership

Exceptional communication, negotiation, and relationship-building abilities, with experience managing VIPs such as HNWI, family offices, proptrading desks.
Goal-oriented mindset with a history of exceeding KPIs in user acquisition, retention, and revenue targets through data-driven strategies.
Compliance and Market Knowledge
In-depth understanding of MiCA, MFSA, AML/KYC, EDD, and CEE financial regulations, including cross-border licensing and risk management.
Proven ability to collaborate with legal, product, and ops teams to mitigate compliance risks while enhancing client experiences.

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.