Senior Manager, Global Fraud Strategy

Job Summary:

Senior Manager, Global Fraud Strategy

Location: Remote - Texas, United States
Division: Ticketmaster US
Reports To: Vice President, Fraud
Employment Type: Full-Time, Permanent

THE TEAM

Ticketmaster’s Fraud Strategy team is dedicated to protecting fans, clients, and the business through innovative fraud prevention and risk management solutions. Operating in a fast-paced, data-driven environment, the team leverages advanced technologies, large-scale datasets, and strategic analysis to combat evolving fraud threats across global eCommerce platforms.

We are seeking a highly motivated and experienced fraud professional who thrives on solving complex problems, developing scalable fraud strategies, and driving measurable business impact.

THE JOB

The Senior Manager, Global Fraud Strategy will play a key leadership role in developing and executing fraud prevention strategies across Ticketmaster’s global platforms. This individual will lead analytical initiatives, optimize fraud detection tools and rules, and partner closely with cross-functional stakeholders to balance fraud mitigation with a seamless customer experience.

The ideal candidate combines deep expertise in eCommerce payment fraud with strong analytical capabilities, operational leadership, and the ability to translate complex data into actionable business recommendations.

WHAT YOU WILL BE DOING

• Lead and mentor a team of experienced Fraud Analysts specializing in payments, fraud prevention, and risk management
• Partner with leadership teams to develop strategic plans related to fraud prevention and chargeback reduction
• Collaborate with product, engineering, and external partners to design scalable fraud prevention solutions while supporting successful payment processing
• Drive advanced analytics initiatives by transforming large and complex datasets into actionable insights for senior leadership
• Manage and optimize fraud detection tools, decision engines, and rule strategies through ongoing performance analysis
• Evaluate emerging fraud technologies, vendors, and business opportunities using quantitative and operational analysis
• Monitor industry fraud trends and recommend proactive mitigation strategies
• Support cross-functional initiatives and provide analytical insights that influence key business decisions
• Deliver executive-level reporting and presentations, including weekly metrics, monthly business reviews, and strategic planning updates
• Develop and coach junior team members to support organizational growth and capability building

WHAT YOU NEED TO KNOW (TECHNICAL SKILLS)

• 10+ years of experience in fraud strategy, fraud operations, risk management, or related eCommerce fraud disciplines
• 5+ years of leadership and people management experience
• Expertise with fraud management and rule-based platforms such as Sift, Kount, Accertify, or similar solutions
• Advanced SQL proficiency with experience performing complex data extraction, validation, and analysis
• Demonstrated success applying analytical and data mining techniques to identify fraud trends, quantify impact, and drive business outcomes
• Experience working with business intelligence and analytics platforms such as Domo and Databricks is strongly preferred
• Advanced Microsoft Excel and PowerPoint skills with the ability to communicate effectively across technical and executive audiences
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment

YOU (BEHAVIORAL SKILLS)

• Fraud Strategy Leadership - Deep expertise in eCommerce fraud prevention with the ability to identify patterns, anticipate fraud behaviors, and develop scalable mitigation strategies.
• Strategic Communication - Ability to simplify complex analytical findings into compelling business narratives that influence stakeholders and drive decision-making.
• Cross-Functional Collaboration - Proven success partnering with Fraud Operations, Chargebacks, Product, Engineering, and other business teams to prioritize and execute high-impact initiatives.
• Technology & Innovation Mindset - Passion for leveraging technology, data, and emerging tools to continuously improve fraud prevention capabilities and operational effectiveness.
• Results-Oriented Execution - Demonstrated persistence, accountability, and focus in delivering high-quality outcomes and solving complex business challenges.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people Around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.
• Teamwork – While we celebrate individual achievements, we know have more success as a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective
reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious
accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.