SVP, Production Support Lead, Technology Group

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 offices around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies. 

Enterprise and Data Technology
Enterprise & Data Technology builds and advances the technology that underpins our enterprise and data capabilities. It brings together our core technology and data experts to design and deliver platforms for integration, analytics, and innovation. By combining these strengths into one coordinated group, we create seamless solutions that connect systems, improve data accessibility, and leverage AI at the platform level to enable smarter decision-making. Through modern, scalable, and secure technology, the team empowers the organisation with tools that drive insight, collaboration, and operational excellence.

What impact can you make in this role?
As a Production Support Lead, you will drive the stability, resilience, and optimal performance of GIC’s mission-critical core applications and platforms. Leading a high-performing production support function, you will serve as a strategic partner to both business and engineering teams. In this role, you will champion reliable, scalable, and intelligent technology operations, while proactively minimizing operational risks to establish and maintain a robust, secure posture across the production environment—directly advancing GIC’s vision as a technology-driven, global, long-term investment firm.

What will you do as a Production Support Lead?

• Support Operations Management: Architect, optimize, and govern the L1/L2 Production Support operational model across a multi-functional ecosystem, including:
  1. Enterprise Data Platform
  2.  Corporate Technology
  3. Investment and Data Workflows
  4. Research and Analytics
• Proactive Environment Governance: Define and oversee the environment monitoring strategy, leveraging enterprise observability tools and predictive dashboards to ensure the high availability, capacity, and performance of production environments.
• Incident & Problem Leadership: Command high-severity incident response efforts; drive institutional problem management frameworks and root cause analysis (RCA) to eliminate recurring systemic risks and minimize business disruption.
• Release & Change Governance: Champion the rigorous governance of application changes, patch deployments, and infrastructure upgrades, enforcing zero-downtime methodologies and strict risk mitigation controls.
• Security & Risk Posture Management: Drive the enforcement of security hygiene, vulnerability remediation, and compliance standards within production environments to maintain an uncompromised, secure operational posture.

What makes you a successful candidate?

• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Computer Engineering, or a related technical discipline. 
• Experience: 15+ years of proven track record in Production Support, Application Operations, or Site Reliability Engineering (SRE), featuring at least 3+ years of technical leadership, mentoring, or team steering experience within a high-stakes financial or enterprise environment.
• Technical & Architectural Expertise:
  • Enterprise Observability: Deep expertise in architecting and leveraging enterprise monitoring, logging, and observability frameworks (e.g., Datadog, Splunk, Dynatrace, Prometheus) to drive proactive system health management.
  • Modern Inrastructure & Cloud: Robust understanding of cloud-native architectures (e.g., AWS, Azure) and container orchestration (Kubernetes, Docker), with the ability to navigate complex, hybrid environments.
  • Data Ecosystems: Strong proficiency in enterprise database systems (e.g., MSSQL, PostgreSQL, Oracle) and modern data lake/analytics platforms (e.g., Snowflake, Databricks).
  • Systems & Security Hygiene: Solid foundation in core operating systems (Linux, Windows) and enterprise application architectures, with a strong eye for security posture, vulnerability management, and infrastructure hardening. 
• Domain, Investment Workflow & Emerging Tech Knowledge:
  • Enterprise Data & Analytics Platforms: Comprehensive operational knowledge of enterprise data platforms (e.g., Databricks) and modern data warehousing technologies (e.g., Snowflake), with a deep understanding of data lake operations, orchestration, and pipeline monitoring.
  • AI & Machine Learning Operational Understanding: Practical understanding of AI/ML technologies and operational frameworks (e.g., LLM deployments, MLOps, vector databases, model monitoring), enabling the team to effectively support and troubleshoot AI-driven applications and intelligent technology operations.
  • Analytics & Business Intelligence: Strategic exposure to downstream data consumers, Transaction Cost Analysis (TCA) reporting, or advanced business intelligence ecosystems (e.g., Power BI, Tableau).
• Core Leadership Competencies:
  • Crisis Command & Resilience: Demonstrated ability to lead incident response and maintain operational composure in high-pressure, mission-critical environments.
  • Root Cause Elimination: Exceptional analytical and architectural problem-solving skills, with a relentless focus on permanent problem management over temporary fixes.
  • Strategic Stakeholder Advisory: Superb communication and presentation skills, capable of translating complex technical issues into clear business impact for executive stakeholders.
  • Automation Advocate: A proven mindset for automation, continuous delivery, and process engineering, with a track record of reducing operational toil through scripting or modern tooling.
• Bachelor’s degree in Computer Science, Information Technology, Business or equivalent experience
• At least 10 years of relevant experience in IT project / program management, business analysis, project delivery and/or product management
• Demonstrated experience in leading complex projects and implementing enterprise-level software solutions
• Strong understanding of budgeting and business planning
• Good team player who is keen to learn, independent, and possesses strong analytical, problem-solving and interpersonal skills
• Strong communicator with the ability to iterate through the requirements in phases, ensuring alignment with business sponsors, stakeholders, and department objectives

 
Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.     

Flexibility at GIC
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.  At the same time, we believe that flexibility allows us to do our best work and be our best selves.  Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer 
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Learn more about our Technology Group here: 
https://gic.careers/group/technology-group/