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Call Centre Agent

Jobs For Humanity

Role overview

Qualifications

  • At least 1 year of experience in Customer Service
  • At least 1 year of experience in a Contact Centre (preferred)
  • Excellent communication and problem-solving skills
  • Ability to stay calm and think fast in urgent situations

Responsibilities

  • Assist Members and customers with roadside breakdown assistance
  • Deliver excellent customer service, meeting KPIs and performance targets
  • Create a positive first impression by being professional, friendly and helpful
  • Handle objections and resolve issues, escalating complex cases when needed

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Problem Solving
  • Teamwork
  • Detail Oriented
  • Adaptability
  • Strong Work Ethic
  • Calmness Under Pressure
  • Results Focused

About the company

Jobs For Humanity logo

Jobs For Humanity

Non-profit Organizations

Company details

IndustryNon-profit Organizations

Links

Website LinkedIn See all jobs

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Job description

Job Description

About You:

We’re looking for a Customer Service professional with:

  • At least 1 year of experience in Customer Service
  • At least 1 year of experience in a Contact Centre (preferred)
  • Excellent communication & problem-solving skills
  • Ability to stay calm & think fast in urgent situations
  • Strong teamwork, adaptability, and attention to detail
  • Commitment to growing your career with AA Ireland
  • A strong work ethic & results-driven mindset

Your Role as a Customer Service Agent:

  • Assist Members & customers with roadside breakdown assistance
  • Deliver excellent customer service, meeting KPIs and performance targets
  • Create a positive first impression by being professional, friendly & helpful
  • Handle objections & resolve issues, escalating complex cases when needed
  • Contribute to process improvements and team success

Additional Information

All your information will be kept confidential according to EEO guidelines.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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