Quality Long Term Planner - Evernorth - Remote

Are you energized by solving complex planning challenges, improving how work gets done, and helping teams make confident business decisions? In this role, you will support workforce capacity planning for NetOps and Provider Call Quality. You will partner across the business to forecast demand, assess staffing needs, reduce risk, and help leaders plan for the future with clear, data-driven recommendations.

Responsibilities

• Build, maintain, and improve capacity models for multiple back-office functions with diverse work types.
• Develop monthly demand and staffing forecasts that help leaders balance service goals, productivity, and business risk.
• Analyze key performance trends and translate findings into clear recommendations for staffing, hiring, skill conversion, and up-training needs.
• Lead monthly operating reviews with functional leaders and matrix partners, sharing results and explaining the impact to forecast plans.
• Partner in capacity support meetings to review hiring plans, inventory trends, and short-term needs while offering practical recommendations.
• Identify opportunities to improve planning tools, processes, and models so the business can make faster and more effective decisions.
• Influence partners at all levels to consider new approaches, take thoughtful risks, and support continuous improvement.
• Contribute to team meetings, one-on-one discussions, and other projects that support workforce planning goals.

Qualifications - Required

• High school diploma or G.E.D.
• 5+ years of relevant experience in financial or budget planning, supply chain, workforce management, health care service operations, or a related field.
• Advanced Microsoft Excel skills, including the ability to work with large data sets and present insights clearly.
• Strong analytical skills with close attention to detail and accuracy.
• Ability to communicate data, risks, and recommendations in a clear, concise, and collaborative way.
• Ability to build trusted partnerships and influence decisions across teams and levels.

Qualifications - Preferred

• Bachelor’s degree in business, finance, analytics, supply chain, health care administration, or a related field.
• Experience with workforce management applications such as IEX, Aspect, or Verint.
• Capacity planning or supply chain planning experience.
• Experience developing or improving forecasting models.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 93,200 - 155,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.