Job Title: Medical Virtual Assistant (Interventional Pain Management)
Position Type: Full-Time
Work Hours: 8:30 AM – 5:30 PM PDT
Work Days: Monday to Friday
Salary: $5–$6 per hour, depending on experience
Job Code: DEA-AC
Workplace: Remote
Preferred Candidate Location: Philippines
About the Client & Role
Our client is a U.S.-based specialty medical clinic that supports patients seeking pain-related and interventional care, including spine intervention, interventional radiology, biologics, and prolotherapy services.
They are looking for a reliable, detail-oriented, and highly professional Medical Virtual Assistant to support live phone handling, prior authorizations, insurance verification, appointment scheduling, billing follow-ups, and daily administrative coordination.
This role is ideal for someone with strong healthcare administration experience, excellent English communication skills, and the ability to manage high call volumes while providing compassionate and professional service to patients and referring providers.
Scope of Work / Responsibilities
Live Phone Handling & Customer Service
- Answer incoming patient and referral calls in real time and manage high-volume phone inquiries professionally.
- Return voicemails and patient callbacks promptly, route calls to the appropriate team members, and provide excellent service to patients and referring providers.
- Help reduce missed calls and ensure patients receive timely, helpful, and empathetic support.
Prior Authorizations, Insurance Verification & Billing Support
- Process and follow up on prior authorization requests with insurance companies.
- Verify patient insurance eligibility and benefits before appointments and communicate any coverage issues.
- Assist with billing follow-ups, delayed claims, and coordination with the billing department to help resolve outstanding billing issues.
Appointment Scheduling & Administrative Support
- Schedule, reschedule, and cancel appointments in Tebra EHR while coordinating appointment availability with clinical staff.
- Maintain accurate patient records and documentation in the EHR while following HIPAA compliance standards.
- Support daily administrative tasks to improve office efficiency and help reduce scheduling delays and billing backlogs.
Tools You’ll Use
- EHR systems — required.
- Tebra EHR — preferred experience, but not required.
Requirements
Experience Requirements
Medical Office / Healthcare Experience: Required. Candidates must have previous experience in a medical office, healthcare setting, or similar patient-facing administrative environment.
Clinical Background: Highly preferred. Candidates with an RN, LPN, Medical Assistant, or similar background are strongly encouraged to apply.
Insurance Verification & Prior Authorization Experience: Required. Candidates must have knowledge of insurance verification and prior authorization processes.
Medical Billing / Claims Follow-Up Experience: Preferred. Familiarity with billing follow-ups, delayed claims, and insurance-related administrative tasks is highly valuable.
EHR Experience: Required. Candidates must have experience working with electronic health record systems. Experience with Tebra EHR is preferred but not required.
Communication & Core Qualifications
- Excellent verbal and written English communication skills.
- Professional, friendly, confident, and empathetic phone manner.
- Strong customer service skills with the ability to support patients, referring providers, insurance companies, clinical staff, and billing teams.
- Able to handle high call volumes while maintaining accuracy, patience, and professionalism.
- Highly organized with strong attention to detail.
- Able to multitask, prioritize, and work effectively in a fast-paced environment.
- Reliable, punctual, self-motivated, and proactive with minimal supervision.
- Strong problem-solving, critical thinking, and follow-through skills.
- Comfortable handling confidential patient information while maintaining HIPAA compliance.
- Strong computer proficiency and ability to work with multiple systems simultaneously.
- Positive, team-oriented attitude and able to work consistently during the required schedule.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
