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Senior Service Manager - Health & Wellbeing

Role overview

Qualifications

  • Experience managing children and young people’s services
  • Strong stakeholder engagement skills
  • Financial and performance management experience
  • Commitment to safeguarding and quality

Responsibilities

  • Provide operational leadership across a varied portfolio of services
  • Ensure services are safe, high quality, and financially sustainable
  • Maintain oversight of performance, safeguarding, quality, and compliance
  • Work closely with commissioners, partners, and senior leaders to strengthen service delivery

Key facts

Other skills

  • Quality Assurance
  • People Management
  • Innovation
  • Team Leadership
  • Communication

About the company

Catch22 logo

Catch22

Non-profit Organizations

Catch22 is a social business, a not for profit business with a social mission. For over 200 years we have designed and delivered services that build resilience and aspiration in people and communities. Catch22 is at the forefront of public service delivery. Our staff work in prisons, alternative provision schools, colleges, and in a range of community settings – improving the lives of over 160,000 people each year.

Company details

Company typeLarge
IndustryNon-profit Organizations
Company size1001 - 5000

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Job description

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

 

Job Description

We are looking for an experienced and values-led Senior Service Manager – Health & Wellbeing to provide operational leadership across a varied portfolio of children and young people’s services, including substance use, emotional health, risk and resilience, prevention, early help and wider health and wellbeing provision.

Reporting to the Assistant Director, you will lead and support service managers and senior leads, ensuring services are safe, high quality, financially sustainable and focused on delivering meaningful outcomes for children, young people and families. You will maintain strong oversight of performance, safeguarding, quality, compliance, finance, people management and continuous improvement, taking early action where risks or pressures emerge.

You will work closely with commissioners, partners, internal colleagues and senior leaders to strengthen service delivery, support integrated pathways and contribute to Catch22’s strategic priorities. The role requires confident people leadership, strong operational grip, sound judgement and the ability to translate strategy into clear delivery plans and improvement activity.

We are looking for someone with experience of managing children and young people’s services within health, wellbeing, substance use, emotional health, early help, prevention or related provision. You will bring strong stakeholder engagement skills, financial and performance management experience, a commitment to safeguarding and quality, and the ability to lead teams through change, innovation and service improvement.

This is an opportunity to play a key role in shaping high-quality, impactful services that support children, young people and families to achieve positive outcomes.

Please click here for full JD

Qualifications

Click here for the role requirements in the JD

Additional Information

Salary: £50,000 per annum 
Hours of work: Full Time, 37 hours per week
Contract: Permanent
Location: Home-based, with travel across the UK

Closing Date: Closed as soon as appropriate candidates are identified

Catch22 is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice will be followed and pre-employment background checks will be undertaken before any appointment is confirmed. The post is subject to an enhanced DBS check.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. 

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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