Telecom Order Processing Specialist

Location: Remote (Candidates must reside in Hermosillo, Sonora or be available to attend the office when required.)

Schedule

Monday – Friday

8:00 AM – 5:00 PM (Hermosillo Time)

About the Role

Unity Communications is seeking a Telecom Order Processing Specialist to support business wireless operations across multiple U.S. telecom carriers.

This role is ideal for someone who is highly organized, customer-focused, and enjoys working in a fast-paced environment where accuracy and efficiency are essential.

Responsibilities

• Process new wireless activations, upgrades, and account modifications.

• Support telecom sales teams with customer account setup and order processing.

• Manage device orders, exchanges, returns, and customer requests.

• Handle billing inquiries and customer escalations.

• Maintain accurate documentation and service tickets.

• Ensure all tasks are completed within established Service Level Agreements (SLAs).

Qualifications

• English proficiency at C1, C2, or Native.

• Valid U.S. Visa (Required).

• High School Diploma or GED.

• 1–2 years of experience in Order Processing, Customer Service, Telecom Support, or related roles.

• Strong Microsoft Office and computer skills.

• Excellent communication, organization, and problem-solving abilities.

• Ability to work independently and manage multiple priorities.

Benefits

• Competitive salary

• Remote work

• Monday through Friday schedule

• Food Vouchers

• Internet Allowance

• Career development opportunities

• Collaborative work environment

If you meet the qualifications and are ready to join a growing team, we'd love to hear from you.

Apply through this posting or, if you prefer, send your resume in English to: MarcoR@unity-connect.com

We look forward to receiving your application.