Associate Site Merchandiser

Description

At Torrid, we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As Torrid's Associate Site Merchandiser you will support the execution of our ecommerce experience across desktop, mobile, and app. You will be responsible for executing seasonal site strategies, merchandising experiences, while ensuring a seamless and optimized customer journey.

What You’ll Do: 

• Execute seasonal site merchandising strategies across desktop, mobile, and app to support the commercial calendar. 
• Manage homepage updates, category experiences, promotional launches, and campaign execution.
• Own backend merchandising within Salesforce Commerce Cloud, including category setup, visual merchandising, product sorting, search optimization, and promotional configuration.
• Own assigned subbrand experiences, ensuring product presentation, storytelling, and customer journeys align with brand strategy and business objectives.
• Partner cross-functionally with Merchandising, Planning, Marketing, Creative, Site Operations, and IT to execute launches, resolve issues, and deliver a seamless customer experience.
• Create and manage Wrike briefs supporting site launches and ongoing site updates
• Perform end-to-end quality assurance across desktop, mobile, and app, validating navigation, pricing, imagery, promotions, search, product placement, and overall site functionality.
• Identify and troubleshoot site issues, partnering with Site Operations and IT to quickly resolve defects and improve the customer experience.
• Build and maintain manual and rule-based product sorting strategies to optimize assortment presentation.
• Analyze inventory, customer behavior, trends, and business priorities to continuously improve product discovery, engagement, and conversion.
• Identify opportunities to enhance onsite merchandising and reduce friction throughout the shopping journey.
• Analyze ecommerce performance using customer engagement, navigation, conversion, product performance, and merchandising KPIs.
• Develop recurring reports and competitive analyses to identify trends, measure merchandising effectiveness, and recommend data-driven optimization opportunities.
• Present insights and recommendations to stakeholders that support continuous improvement of the digital shopping experience.

What You’ll Need:

• 1–3 years of ecommerce, site merchandising, digital merchandising, or retail experience (fashion/apparel preferred).
• Experience with Salesforce Commerce Cloud or similar ecommerce platform.
• Experience managing backend visual merchandising, category setup, and product sorting.
• Familiarity with Bloomreach, search merchandising, or similar merchandising tools preferred.
• Strong analytical skills with experience of pulling reports and interpreting ecommerce performance data.

What You'll Get:  

• A culture where people are accepted and encouraged to be who they are. 
• Our open floor plan allows for a creative, collaborative and fun environment. 
• Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses. 
• Comprehensive wellness package including, medical, dental, vision, FSA and on-site, chiropractic and massage therapy services as well as fitness and yoga classes. 
• Generous 50% employee discount and access to employee-only sales. 
• Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community. 
• Child Care Discount at participating locations. 
• Tuition reimbursement program 
• Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more. 
• Work and learn alongside industry leading executives while making huge strides in impacting the lives of women. 
• You’ll be challenged and grow. Opportunity for upward mobility available at all levels of the organization. 

We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned. Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window:
Salary Range: $70,304 - $77,000
E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf
Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf
California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf
EEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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