Role overview

Qualifications

High School Diploma or GED required
5 years of claims management experience or equivalent
Bachelor's degree from an accredited college or university preferred
Professional certification as applicable to line of business preferred

Responsibilities

Analyze complex or technically difficult general liability claims
Manage complex and high-exposure general liability claims from investigation through resolution
Ensure timely, accurate, and compliant claim handling while maintaining exceptional service
Provide leadership and performance support for a small team

Key facts

Remote from: Indiana (USA), Louisiana (USA)
Full time
Senior (5-10 years)
English

Hard skills

Litigation Management Liability Law Internal Documentation Regulatory Compliance Professional Technical Training

Other skills

Negotiation
Collaboration
Empathy
Accountability
Problem Solving
Time Management

About the company

Sedgwick

Insurance

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 31,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Join us! Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Top 100 Most Loved Workplace® Forbes Best-in-State Employer

Company details

Company typeLarge

IndustryInsurance

Company size10001

Links

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Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Claims Team Lead Assistant - Liability | Must reside in LA

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?

Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.

Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.

ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.

PRIMARY PURPOSE OF THE ROLE To analyze complex or technically difficult general liability claims to determine benefits due; to work with high exposure liability claims involving litigation and rehabilitation; to ensure ongoing adjudication of claims within service expectations, industry best practices and specific client service requirements; to identify subrogation of claims and negotiate settlements; and to provide backup for team lead when out of the office.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

- Serve as a technical lead responsible for managing complex and high-exposure general liability claims from investigation through resolution.
- Provide oversight and expertise in liability analysis, litigation management, settlement negotiations, reserve management, and claim recovery efforts.
- Ensure timely, accurate, and compliant claim handling while maintaining exceptional service to clients, claimants, and business partners.
- Partner with attorneys, vendors, excess carriers, and internal stakeholders to drive effective and cost-efficient claim outcomes.
- Monitor claim quality, documentation, reserve adequacy, and regulatory compliance throughout the claim lifecycle.
- Support team operations by facilitating team meetings, sharing compliance and claims processing updates, and driving accountability for follow-up actions.
- Assist with staffing, interviewing, onboarding, and development of claims professionals while providing ongoing coaching and guidance.
- Review workloads, identify trends, and recommend adjustments to support operational efficiency and service excellence.
- Promote best practices, quality standards, and continuous improvement initiatives across the claims organization.
- May provide leadership and performance support for a small team while helping to foster a collaborative, high-performing work environment.

QUALIFICATIONS

Education & Licensing: High School Diploma or GED required. Bachelor's degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred.

Experience: 5 years of claims management experience or equivalent combination of education and experience required.

Licensing / Jurisdiction Knowledge: LA

TAKING CARE OF YOU

Flexible work schedule.

Referral incentive program.

Career development and promotional growth opportunities.

A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

WORK ENVIRONMENT REQUIREMENTS INCLUDE
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

#claimsexaminer #claims #hybrid #LI-REMOTE #Insurancejobs #sedgwick

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.