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NOT POSTED -Emergency Response 2026 Call Center Agent - REMOTE USA

ITCON Services

Role overview

Qualifications

  • 1-year or more customer support experience or experience as a client service representative
  • English speaking proficiency (Spanish bilingual is a plus)
  • Strong communications skills, including phone communications and active listening
  • Familiarity with CRM systems and practices

Responsibilities

  • Managing a high volume of incoming calls
  • Identifying and resolving customer issues accurately and efficiently
  • Providing high quality response to customer inquiries and needs
  • Building sustainable relationships with customers through professional communication

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Communication
  • Analytical Skills
  • Active Listening

About the company

ITCON Services logo

ITCON Services

IT Services & IT Consulting

ITCON Services is a dynamic consulting company that provides innovative technology and management solutions to its customers. Our core philosophy is to listen to our customers, understand their requirements and develop a world-class solution that exceeds their expectations. We routinely go beyond what is considered exceptional work, redefining the standard for what quality service delivery should be. As a young, small, and aggressive company, we attract some of the best minds in the consulting business who possess an extraordinary ability to quickly adapt to and address our customers' changing needs. We value and respect our employees, who are unconditionally committed to the highest standards of ethical behavior, professional integrity, and the creation of quality products. At ITCON Services, we strive hard to establish and maintain long-term relationships with our customers as well as with our employees

Company details

IndustryIT Services & IT Consulting
Company size51 - 200

Links

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Job description

We are seeking customer service agents to be part of ITCON Services 2025 Emergency Response Contact Center Team.
  • This is a remote position.
  • Candidate must be a citizen of the United States.
Description:
  • Managing a high volume of incoming calls
  • Identifying and resolving customer issues accurately and efficiently
  • Providing high quality response to customer inquiries and needs
  • Building sustainable relationships with customers through professional communication
  • Providing accurate, timely, and complete information by using the right methods and tools
  • Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
  • Keeping detailed records of customer interactions, processing customer accounts, and filing documents
  • Following communication procedures, guidelines, and policies
Responsibilities for this position include:
  • The agent will provide public support to people needing guidance on who to contact to resolve their situation.
  • The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume.
Required Skills and Qualifications
  • 1-year or more customer support experience or experience as a client service representative
  • English speaking proficiency (Spanish bilingual is a plus)
  • Strong communications skills, including phone communications and active listening.
  • Familiarity with CRM systems and practices
  • Strong research and problem-solving skills
  • Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files
  • Demonstrated ability to handle sensitive and confidential situations.
  • Ability to handle crisis situations and deal with difficult inquirers.
  • High School Diploma or GED

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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