Manager, Operational Excellence & Analytics

Position Summary

We are seeking a strategic and highly collaborative Business Transformation Manager to drive cross-functional alignment, improve operational efficiency, and strengthen communication across key business functions. This role will focus on designing and implementing scalable processes that connect teams, eliminate operational silos, and improve visibility across the organization.

A primary area of focus will be partnering closely with the Accounts Payable (AP), PMO, Project Management and Procurement organizations to streamline workflows, improve communication, and ensure seamless end-to-end processes from purchasing through payment. The ideal candidate is a strong process thinker, relationship builder, and change leader who thrives in complex environments and can influence stakeholders across multiple departments.

Key Responsibilities

• Lead business transformation initiatives focused on improving collaboration, transparency, and operational efficiency across Accounts Payable, Project Management, Procurement, Finance, and related business functions.
• Monitor AP Draft Workbench: liaison between Procurement, AP, Sourcing & Project Controls on 3-way match for draft invoices
• Improve visibility into project costs, matching PO's with budgeted funds on Project ETCs
• Refine CBS structure and drive organization-wide adoption
• Partner with our PMO team to create process maps, SOPs, communication frameworks, and operational documentation to support consistency and continuous improvement.
• Serve as a liaison between cross-functional teams to ensure alignment on priorities, timelines, and operational objectives.
• Facilitate recurring governance meetings, workflow reviews, and stakeholder discussions to drive accountability and issue resolution.
• Partner with leadership to define transformation goals, KPIs, and success metrics.
• Support change management initiatives by driving adoption of new processes, tools, and workflows.
• Analyze operational data and trends to identify opportunities for process optimization and automation.
• Create Power BI dashboards to improve workflow visibility between AP and Procurement platforms.
• Drive a culture of continuous improvement and cross-functional partnership throughout the organization.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Operations, Supply Chain, or related field.
• 5+ years of experience in business transformation, process improvement, operations, procurement, finance, or related roles.
• Strong understanding of Accounts Payable and Procurement processes and how they interact within an organization.
• Proven experience managing cross-functional initiatives and influencing stakeholders across multiple business units.
• Demonstrated ability to create and improve operational processes in complex environments.
• Excellent communication, facilitation, and relationship-building skills.
• Strong analytical and problem-solving capabilities.
• Experience with ERP systems and procurement/AP platforms preferred.
• Familiarity with Lean, Six Sigma, Agile, or other continuous improvement methodologies is a plus.
• Ability to balance strategic thinking with hands-on execution.

Preferred Skills

• Process mapping and workflow optimization
• Change management and organizational alignment
• Cross-functional stakeholder management
• Operational excellence mindset
• Data analysis and reporting
• Project and program management
• Strong written and verbal communication
• Ability to navigate ambiguity and drive results

Success in This Role Looks Like

• Improved collaboration and communication between AP and Procurement teams.
• Reduced processing delays, escalations, and workflow bottlenecks.
• Increased visibility into purchasing and payment processes.
• Adoption of standardized operating procedures across teams.
• Measurable operational efficiencies and improved stakeholder satisfaction.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.