About The Wilshire Group 

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets.  With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace.  We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.

Epic Ambulatory Applications Operational Lead

Location: Remote (On-site 3–6 days per month, as needed)
Employment Type: Contract (W2)
Compensation: $99.00/hour

Position Overview

We are seeking an experienced Epic Ambulatory Applications Operational Lead to provide operational leadership for a large healthcare organization's Epic Ambulatory application portfolio. This role is ideal for a seasoned Epic leader who excels at balancing day-to-day operational support with strategic implementation initiatives.

The Operational Lead will oversee the Ambulatory application portfolio, including Epic Ambulatory, Healthy Planet, MyChart, Wisdom, and related Epic applications, while partnering closely with executive leadership, application teams, and operational stakeholders to ensure the continued success of clinical systems and the Epic Phase II implementation.

Please note: This position provides operational and technical leadership but does not include direct personnel management or HR supervisory responsibilities.

Key Responsibilities

• Provide day-to-day operational leadership for the Epic Ambulatory application portfolio.
• Partner with the Ambulatory Supervisor and Associate Chief Information Officer (ACIO) to prioritize operational initiatives, enhancement requests, and implementation activities.
• Support governance, strategic planning, and executive decision-making for Epic Phase II implementation efforts.
• Coordinate activities across application teams, project leadership, clinical stakeholders, and operational departments.
• Assist with workload prioritization, issue escalation, resource planning, and operational continuity.
• Provide mentoring, technical guidance, and operational leadership to Epic analysts and project leads.
• Develop and improve operational processes, application ownership standards, and team collaboration.
• Identify opportunities for workflow optimization and continuous improvement.
• Ensure alignment between application support, organizational priorities, and implementation milestones.

Required Qualifications

• Minimum 7 years of progressive experience supporting Epic clinical applications within a healthcare environment.
• Extensive leadership experience supporting Epic Ambulatory application teams.
• Demonstrated success balancing operational support with large-scale Epic implementation projects.
• Experience leading cross-functional initiatives involving clinical, operational, and technical stakeholders.
• Strong organizational, communication, facilitation, and stakeholder management skills.
• Bachelor's degree in Healthcare Administration, Information Technology, Nursing, Business Administration, or a related field (or equivalent combination of education and experience).

Preferred Qualifications

• Epic certification in Ambulatory.
• Additional Epic certifications in Healthy Planet, MyChart, Wisdom, or other related clinical applications.
• Experience leading Epic optimization, implementation, and operational transformation initiatives.
• Experience collaborating with executive leadership, clinical leadership, and multidisciplinary teams.

Knowledge, Skills & Abilities

• Deep knowledge of Epic Ambulatory workflows, governance, and healthcare operations.
• Strong understanding of Epic clinical application lifecycle management and support models.
• Ability to prioritize competing initiatives while maintaining operational excellence.
• Proven leadership skills with the ability to influence teams without direct supervisory authority.
• Excellent analytical, problem-solving, and decision-making abilities.
• Outstanding written and verbal communication skills.
• Ability to build collaborative relationships across technical, clinical, and executive leadership teams.
• Experience mentoring analysts and fostering high-performing, collaborative teams