Sales Operations & Contracts Specialist

You'll become the operational backbone of our Sales organization, ensuring that every step of the customer journey—from contract preparation and onboarding to billing and collections—runs smoothly and efficiently.

What you'll actually do

• Assisting the Sales teams with the setup of newly acquired customers by preparing contract drafts, generating final agreements, and collecting and distributing information across different teams.
  
• Manage customer documentation, billing setup, CRM records, and other internal systems throughout the customer lifecycle, while continuously improving operational processes.
  
• Communicate with Polish and international customers to collect required information, explain processes, and support them throughout onboarding, contracts, and billing.
  
• Monitor receivables, coordinate debt collection activities, and support contract termination processes when required.
  
• Prepare reports, analyse operational data, and identify opportunities to improve internal processes.
  
• Collaborate closely with Sales, Finance, Legal, and other teams to ensure efficient and compliant operations.
  

Requirements

What we're looking for

• Previous experience in Sales Operations, Contract Administration, Customer Operations, Debt Collection, or a similar operational role involving collaboration with a variety of internal and external stakeholders.
  
• CRM tools - experience working with CRM systems and/or similar business tools.
  
• Language skills - business proficiency in both Polish and English.
  
• Software knowledge - good knowledge of Google Workspace and/or Microsoft Office (especially Excel or Google Sheets).
  
• Proactive mindset - proactive attitude, great self-reliance at work, and a willingness to improve existing processes.
  
• Analytical thinking - strong analytical and problem-solving skills, attention to detail, and the ability to connect facts, analyse data, and organize/prioritize work independently.
  
• Communication skills - excellent interpersonal skills and the confidence to communicate directly with customers via email, phone, and meetings, including handling sensitive conversations regarding collections and contract terminations.
  

→ Nice to have

• Tech stack - experience with HubSpot CRM or other sales automation tools.
  
• Education - degree in Law, Administration, Finance, International Business, or a related field.
  

Benefits

What comes with the job

• 100% remote — fully flexible, work from anywhere in Poland.
  
• Travel voucher — annual "Work with Us, Travel with Us" perk.
  
• English classes + dev fund — dedicated team development fund.
  
• Medical & life insurance — co-financed, plus sports facilities access.
  
• 24/26 days off — plus 2 CSR days.
  
• Company retreats & events — wedding & baby packs, employee referral program.
  
• Flat hierarchy — open communication, no bureaucracy.
  

Salary & Employment:

• Form of employment: Employment contract; salary range: 5,800 - 6,800 PLN gross.
  

→ Recruitment process

• Intro call — with the Recruiter (up to 45 minutes). We cover your background, what you're looking for, and mutual fit.
  
• Interview — with the Team Leader (up to 60 minutes). We'll talk about your experience, communication style, and approach to operational challenges. You'll also complete a short business case based on situations you may encounter in this role.