Vocational Support Coordinator - Flex

The Vocational Support Coordinator is responsible for providing customer service to all customers who inquire about the various services at the One Stop Center, reviews the center’s upload report to see which customers have uploaded documents to determine eligibility for WIOA funded services, and provides follow up services to customers that have successfully or unsuccessfully completed training programs to ensure they are employed in a training related industry.

This is a remote role.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Answer phone calls and emails from clients, providers, and partner agencies
• Direct customers to designated employment websites to submit documentation for eligibility
• Contact customers who have inquired about services but have not submitted documents
• Support customers with completing and uploading documents to the WorkSource Georgia Portal either virtually or in the center
• Create applications in the system for all customers 
• For eligible customers, invite customers to the regional Starting Your WIOA Program Session
• Enter Case Notes in a timely manner for engagements with customers in the WorkSource Georgia Portal 
• Report, track and enter client activities on required WIOA forms on the Georgia Workforce System and other approved ARWDB/ARC approved client tracking systems (includes completing client case notes and documentation of services provided)
• Knowledgeable in use of all resources available for clients, including services available through DFCS, HUD, and employment resources on-site and throughout the community
• Provide post-employment follow up services as required
• Attend continuous trainings, conferences etc.
• Additional duties as assigned

KNOWLEDGE & SKILLS: 

• Effective verbal, written, and interpersonal communication skills
• Good organization and time management skills, with the ability to handle multiple concurring responsibilities
• Detail oriented
• Proficiency with Microsoft Office applications

EDUCATION & EXPERIENCE: 

• High school diploma or equivalent preferred

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location.  Pay rates are established taking into account the following factors:  federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions.  Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role.  The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range:  $16.74 - $26.92 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL:

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries.  CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients.  We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities.  Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). 

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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