Shift Hours: 11:00AM - 7:30PM ET / 8:00AM - 4:30 PM PT
Job Title: Work and Family Life Specialist (Remote)
Summary
Work and Family Life Specialists (WFLSs) provide one-on-one consultation, education, training, and information and referral services in support of the Work and Family Life (WFL) Program areas of the Fleet and Family Support Program (FFSP) services. WFLSs provide support via various forms of service delivery, including virtual services via webinar, video, email, and phone, and in-person services. WFLSs provide in-person services through mobile training teams and virtual service delivery to service members and their families in remote locations throughout the world and aboard Navy ships (in port, at sea or in foreign countries.) Key quality of life topics presented include, but are not limited to, deployment and mobilization support, ombudsman training and support, relocation assistance, life skills education, transition assistance and family employment readiness.
WFLSs collaborate with FFSP stakeholders to plan, schedule, and execute training services to ensure effective and efficient delivery of various educational programs and services to service members and families.
Essential Duties and Responsibilities
- Conduct in-person and virtual workshops across various Work and Family Life Program areas for service members and families.
- Provide one-on-one consultations across various Work and Family Life Program areas for service members and families.
- Provide comprehensive location-specific information and referral services in-person or virtually.
- Provide in-person or virtual support for disaster preparedness or in response to crisis events throughout the world.
- Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
- Ensure all information and referral, one-on-one, and group education services provided are entered into the government’s system of record.
- Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
- Perform basic troubleshooting steps when technology challenges occur.
- Cross-training and support for additional program areas as assigned.
- Support marketing and outreach initiatives to promote awareness and utilization of program services.
- Other duties as assigned.
Supervisory Responsibilities
- This job has no supervisory responsibilities.
Travel Requirements
- This job may require up to 50% travel for specified periods of time to provide in-person support at locations throughout the world and aboard Navy ships.
- This job may require travel for up to 6 months to provide in-person support at locations throughout the world.
- Must be able to obtain health screening requirements, to include medical and dental, for travel to remote locations.
Required Qualifications
- Bachelor’s degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor’s degree OR Four years’ equivalent experience.
- Experience making presentations and facilitating training for large and small groups in person and through online platforms.
- Experience using various forms of digital technology to facilitate virtual training.
- Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s): Deployment and Mobilization Support, Ombudsman Training and Support, Relocation Assistance, Life Skills Education, Transition Assistance, Family Employment Readiness
- Strong technical acumen using various tools to support virtual service delivery, communication, and collaboration (e.g. Outlook, Teams, Custom Databases, etc.) and ability to set up personal computer and AV equipment at various locations while on travel.
- Knowledge of the development and execution of needs assessment tools (i.e. surveys).
- Knowledge of the military and the challenges of the military lifestyle.
- Knowledge of social services and/or community resources.
- Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model.
- Proven experience managing multiple priorities.
- Ability to use verbal and written communication skills effectively.
- Proficiency in Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information.
- Must be able to meet naval shipboard requirements, to include physical requirements to navigate onboard, when deployed on navy ship.
Preferred Qualifications:
- Prior experience working with the Fleet and Family Support Programs.
Other Skills and Abilities
This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, passport, transportation, and auto insurance are required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Ability to work both independently and as part of a team.
- Technological Proficiency: Ability to use various technological tools to effectively communicate with stakeholders and to provide virtual service delivery; Experience with collaboration platforms, project management tools, and video conferencing software; Able to perform basic troubleshooting steps; Willingness to learn new forms of digital tools to perform job duties.
- Presentation Skills: Ability to delivery effective in person and virtual presentations; know your audience and tailor content as necessary; deliver presentation with enthusiasm and confidence; incorporate anecdotes, examples, and personal stories to illustrate key points; encourage audience interaction through questions, discussion, or activities.
- Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines with minimal supervision.
- Self-Motivation: Must be able to stay focused and productive without constant oversight or the traditional office structure; Can set goals and working independently.
- Organizational Skills: Must be able to keep track of tasks, documents, and deadlines with digital and physical organization tools and techniques.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Delivers on commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Resilience: Able to manage stress, maintain motivation and stay connected with colleagues.
Physical Demands: Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, other office equipment. Physical demands may differ at various locations throughout the world or aboard Navy ships. Carrying and transporting up to 25 pounds for extended periods of time may be required.
Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a quiet space with stable internet connection when not traveling. #NATIONWIDE
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Compensation is based on geographic location and experience. Wages are available upon request.
