Sharp Medical Group is seeking a highly organized, customer-focused Virtual Medical Receptionist / Medical Administrative Assistant to join our growing healthcare team.
As the first point of contact for our patients, you'll play a critical role in delivering an exceptional patient experience while supporting a busy, multi-provider medical practice. This position requires someone who thrives in a fast-paced environment, can confidently manage a high-volume multi-line phone system, and communicates professionally in both English and Spanish.
Experience with AccidentMate / OrganizedMED is a plus but not required.
Ideal Candidate
We're looking for someone who:
- Thrives in a fast-paced healthcare environment.
- Can confidently manage multiple incoming phone lines simultaneously.
- Is highly organized and detail-oriented.
- Provides outstanding customer service.
- Communicates clearly and professionally in both English and Spanish.
- Works independently with minimal supervision.
- Remains calm under pressure and adapts quickly to changing priorities.
- Is dependable, proactive, and accountable.
Technical Requirements
- Reliable high-speed internet connection.
- Quiet, professional home office.
- Computer capable of supporting remote healthcare applications.
- USB headset with noise cancellation.
Why Join Sharp Medical Group?
- Fully remote position.
- Full-time, stable schedule.
- Opportunity to work with a well-established multi-provider medical practice.
- Collaborative and supportive team environment.
- Meaningful role helping patients receive quality healthcare services.
If you're an experienced bilingual medical receptionist who enjoys providing exceptional patient service and thrives in a fast-paced healthcare environment, we'd love to hear from you.
Requirements
What You'll Do
Phone & Patient Support
- Answer and manage a high-volume multi-line VOIP phone system.
- Professionally greet patients and callers.
- Route calls accurately to the appropriate department.
- Take detailed messages and ensure timely delivery.
- Handle patient inquiries with professionalism, empathy, and efficiency.
- Maintain excellent customer service during every interaction.
Appointment Management
- Confirm upcoming patient appointments.
- Process cancellations and rescheduling requests.
- Update provider schedules within the EMR.
- Ensure patients receive appointment reminders and instructions.
Administrative Support
- Maintain accurate patient records within the EMR.
- Document patient communications.
- Support daily administrative workflows.
- Assist providers and office staff with general administrative tasks.
Patient Communication
- Communicate fluently in both English and Spanish.
- Answer general patient questions and direct inquiries appropriately.
- Deliver a professional, courteous, and compassionate patient experience.
Required Qualifications
- Minimum 2 years of experience as a:
- Medical Receptionist
- Medical Administrative Assistant
- Front Desk Coordinator
- Medical Scheduler
- Bilingual English & Spanish (Required)
- Experience working with a multi-line phone system.
- Strong customer service and communication skills.
- Professional phone etiquette.
- Excellent organizational and multitasking abilities.
- High attention to detail.
- Ability to work independently in a remote environment.
Preferred Qualifications
- Experience using AccidentMate or OrganizedMED.
- Experience supporting a multi-provider or enterprise medical practice.
- Medical scheduling and appointment confirmation experience.
- Patient intake and registration.
- Insurance verification experience.
- Experience working in high-volume healthcare call environments.
- Clear, professional, and patient phone presence.
Benefits
Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM US Time Zone.
