Product Success Partner (PSP) - Remote

Company Description

Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.  

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.  

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters.  A powerful statement that enables different priorities for different people. 

We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique. 

Job Description

At Unit4, our Product Success Partners (PSPs) bring deep product expertise into the customer journey, helping customers unlock more value from their Unit4 solutions through Success4U. Working alongside Customer Success Managers, PSPs turn product capability into measurable outcomes by driving adoption, optimisation, and value realisation.

What you’ll do:

Partner with CSMs to shape and evolve customer Success Plans, linking business goals to product adoption and measurable value. 

Use deep product knowledge to identify adoption gaps, optimisation opportunities, and best-practice pathways across Unit4 solutions 

Guide customers towards scalable, future-ready ways of working by promoting standard functionality and reducing unnecessary complexity. 

Support Value Enhancement Services by triaging customer needs and aligning them to outcome-based packages or analysis paths. 

Bring the voice of the customer back into Product, Engineering, and Customer Experience teams to influence continuous improvement

Qualifications

• Minimum of 4 years of experience as technical customer support or technical consultant in the area of U4ERP
• Experience in Customer Success, consulting, implementation, or enterprise SaaS/ERP roles
• Strong ability to translate product capabilities into business value and guide customers towards measurable outcomes
• Confidence in working with customers on adoption, optimisation, and value realisation
• Ability to turn ambiguous customer needs into clear recommendations, practical actions, and next steps
• Knowledge of ERPx and related domains such as reporting, configuration, extensibility, APIs, and Extension Kit is a strong advantage, along with an understanding of SQL and data
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across customers, CSMs, Product, Engineering, Support, and consulting teams
• A proactive, consultative mindset with a strong focus on customer value, best practice, and continuous improvement

Additional Information

Who we are  

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.  

We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. 

We are reimagining how work makes people feel.  

 What we offer 

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact  

• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits 

• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work 

• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry 

• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme  

• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all. 

Our commitment to equity  

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:  

• Our focus to DEI remains central to who we are 

• Inclusive hiring at Unit4: Building equal opportunities for all 

Background check 

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!